Head of Service & Growth

Cactus Search; Glasgow; Hybrid; GBP 80,000 - 92,000; Full time

Job summary

A leading company in SaaS is seeking a Head of Service & Growth to enhance customer experiences and drive business growth in Glasgow. The ideal candidate is a dynamic leader with a strong background in client services, exceptional communication skills, and commercial savvy, ready to make a real impact.

Qualifications

• Exceptional communication and interpersonal skills.
• Experience in consultative, solution-based selling.
• Ability to align growth initiatives with company goals.

Responsibilities

• Leading the Customer Success and Service team.
• Creating service delivery strategies.
• Collaborating with Sales, Marketing, and Product teams.
• Using data to improve the customer journey.

Skills

Communication

Interpersonal Skills

Consultative Selling

Commercial Acumen

Data Analysis

Job description

This range is provided by Cactus Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Cactus Search

Resourcing Manager - Customer Contact - Management, Planning, Transformation, Digital & Director Level at Cactus Search - Permanent, Interim &…

Head of Service & Growth – SaaS Business Glasgow (Hybrid Working) | £80,000 + Benefits

Cactus Search are looking for a Client service leader, drive meaningful growth, and shape the future of customer experience—all while working with a forward-thinking SaaS company that’s going places? Good news: we’ve got just the role.

We’re on the hunt for a dynamic, people-focused, commercially-minded Head of Service & Growth to join an ambitious SaaS business based in Glasgow. This isn’t just another leadership role — it’s a chance to build something special, make an impact, and to really add value.

What You’ll Be Doing (AKA Your Superpowers in Action):

• Leading a passionate and growing Customer Success and Service team — your crew for delivering exceptional client experiences.
• Creating service delivery strategies that scale with the business (and actually work).
• Collaborating with Sales, Marketing, and Product to drive adoption, retention, and expansion across the customer base.
• Using data, insight, and a dash of intuition to improve the customer journey and spot commercial opportunities.
• Becoming the voice of the customer and bringing that voice into everything we do — loudly and clearly.

About You (And What You Bring to the Table):

• You’re not just great with people — you’re exceptional. Your communication and interpersonal skills let you connect with everyone from the CEO to the tech team (and yes, even the “I-don’t-like-change” clients).
• You’ve got experience in consultative, solution-based selling and know how to dig into client needs to deliver value-based, tailored solutions that actually solve problems.
• Commercially savvy — you can align growth initiatives with company goals, spot opportunities, and deliver results that matter.
• Ideally, you know your way around contact centre tech, SaaS, or customer experience solutions. If you’ve ever explained a customer journey map using a coffee metaphor, we want to talk.
• Thrive in fast-paced environments? Check. Able to stay calm, agile, and positive under pressure? Double check.
• You bring a solutions-focused mindset, a love for teamwork, and a passion for turning “good” into “outstanding.”

please share your CV to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Staffing and Recruiting

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