Head of Service Delivery — Visa Sponsorship Available

Naija UK Connect; Glasgow; On-site; GBP 90,000 - 140,000; Full time

Job summary

Intrum UK Limited in Glasgow seeks a Head of Service Delivery to lead a strategic banking client relationship and drive large-scale collections and recoveries operations. You will ensure delivery against contractual commitments, service levels, and performance targets while fostering governance and customer-focused outcomes.

The role requires strong stakeholder management, commercial acumen, and regulatory compliance expertise, with visa sponsorship available for eligible candidates.

Qualifications

• Significant experience leading large-scale contact centre, collections, recoveries, customer operations, or outsourced service environments.

Responsibilities

• Lead senior relationships for a strategic banking client and ensure long-term client satisfaction.
• Oversee large-scale operations, governance, performance management, and contractual delivery against SLAs.

Skills

Leadership

Client relationships

Regulatory compliance

Stakeholder management

Strategic thinking

Visa sponsorship knowledge

Job description

Intrum UK Limited in Glasgow seeks a Head of Service Delivery to lead a strategic banking client relationship and drive large-scale collections and recoveries operations. You will ensure delivery against contractual commitments, service levels, and performance targets while fostering governance and customer-focused outcomes.

The role requires strong stakeholder management, commercial acumen, and regulatory compliance expertise, with visa sponsorship available for eligible candidates.