Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000 |

Opus Recruitment Solutions Ltd; Basingstoke; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A fast-scaling fintech company in Basingstoke is seeking a Head of Service Delivery to lead the post-sale customer journey. This strategic leadership role involves managing multifunctional teams, building scalable frameworks, and driving customer retention. The ideal candidate has strong leadership experience in enterprise SaaS or fintech, a strategic mindset, and a background in regulated industries. The role offers a salary of up to £110,000 and hybrid working arrangements.

Benefits

Hybrid working

26 days holiday + bank holidays

Solid pension plan

Qualifications

• Strong leadership in enterprise SaaS or fintech delivery.
• Experience in regulated industries like banking or payments.
• Strategic thinker with a hands-on approach.

Responsibilities

• Lead multifunctional teams across delivery, support, and success.
• Build scalable onboarding and implementation frameworks.
• Drive customer retention and upsell through relationship management.
• Own delivery strategy and KPIs across the department.
• Champion Agile/Hybrid methodologies and continuous improvement.

Skills

Leadership in enterprise SaaS or fintech delivery

Scaling teams and processes in fast-paced environments

Strategic thinking

Customer relationship management

Job description

Overview

Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000

Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder

Are you the kind of leader who thrives in high-growth environments? Do you know how to scale delivery teams while keeping customers genuinely happy? I’m working with a fast-scaling fintech that’s transforming how enterprise clients manage cash and payments. They’re on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.

You’ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.

You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake.

What you’ll be doing

• Leading multifunctional teams across delivery, support, and success
• Building scalable onboarding and implementation frameworks
• Driving customer retention and upsell through relationship management
• Owning delivery strategy and KPIs across the department
• Championing Agile/Hybrid methodologies and continuous improvement

What they’re looking for

• Strong leadership in enterprise SaaS or fintech delivery
• Experience scaling teams and processes in a fast-paced environment
• Background in regulated industries (banking, payments, etc.)
• Strategic thinker with a hands-on approach

In return you will get a salary up to £110,000 and you will get Hybrid working, 26 days holiday + bank, solid pension and more.

If you’re interested please apply or send your CV to [e-mail]

No sponsorship.