Head Of Service Delivery

Alecto Recruitment; Hempstalls; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a Head of Service Delivery to drive transformational services and ensure optimal project delivery. The role requires extensive experience in leading multi-utility projects, advanced project management skills, and a focus on performance improvements. The position offers a salary range of £80,000 - £100,000 along with additional benefits.

Benefits

Vehicle/Allowance

25 days Holiday + Bank Holidays

Qualifications

• Experience in leading Commercial & Industrial multi-utility projects.
• Depth of success via performance analytics development and leadership.
• Integrity and professionalism in all actions.

Responsibilities

• Develop strong relationships with other department heads.
• Ensure effective communication for project delivery.
• Identify opportunities for service delivery improvements.

Skills

Leadership

Project management

Data analytics

Problem-solving

Communication

Education

Advanced project management qualification (Prince2)

Formal project management qualification

Job description

Overview

Head of Service Delivery - Warrington

£80,000 - £100,000 Per annum • Vehicle/Allowance

Main Purpose

Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLAs and KPIs and facilitating that the teams ensure future Company success by delivering exceptional performance.

Responsibilities

• Develop strong effective relationships with other department heads and team members to ensure that all go-live projects have the necessary administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROI.
• Facilitate the development and effectiveness of the SMT by building a cohesive, aligned, focused and shared responsibility for significant business improvements.
• Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation.
• Ensure that accurate and timely communication, instruction and controls are in place to commence, maintain, monitor and complete delivery of projects to agreed KPI's.
• Ensure that all policy, procedure and process is effectively mapped, documented and delivers incremental improvements for the business.
• Identify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfaction.
• Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is gained for the business each year.
• Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions.
• Determine and implement a strategy and practical incremental improvement plans to make award-winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's.
• Ensure that accurate tracking of the supply chain of materials is maintained and deliver year-on-year improvement to contribute to the Company ESG objectives.
• Identify and implement transformational analytics and reporting tools to identify overall business performance, opportunities for improvement, and actions for improved efficiency and growth.
• Motivate and lead by example all subordinates ensuring that performance objectives are clear, monitored and appropriately acknowledged or improvement plans put in place to enable high-performing teams.
• Ensure that all direct and indirect reports are supported with relevant pathways and development plans.

Knowledge, Skills, Experience

• Experience of leading Commercial & Industrial multi-utility projects.
• Depth and proven experience of success via development and leadership of performance analytics.
• Advanced project management qualification, ideally Prince2.
• Formal project management qualification.
• Evidence of advanced definition and application of data analytics.
• Experience of successfully leading people to motivate, influence and drive improved performance.
• Operates with integrity and professionalism.
• Seeks solutions and takes responsibility for actions.
• Able to swiftly identify, negotiate and resolve problems on own accord.
• Consistently takes responsibility, delivers and exceeds targets.
• Considers bigger company picture in all actions and liaises with others accordingly.

In return our client will offer

£80,000 - £100,000 Per annum • Vehicle/Allowance + Fuel • 25 days Holiday + Bank Holidays

This is not exhaustive so if you would like to find out more and feel you have the necessary experience to fulfil the position please apply or reach out directly to (url removed).