Head of Securities Services Operations NFR

HSBC Group; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

HSBC is seeking a Head of SSV Operations NFR based in London to lead the non-financial risk strategy and embedded control framework across MSS Operations. The role focuses on governance, risk assessment, and remediation of findings across a global footprint.

In this senior position, you will partner with MSS leadership, surface emerging risks, and drive consistent risk management practices across multiple time zones, including complex change programmes and third-party arrangements.

Qualifications

• Experience leading global NFR programs within financial services.
• Strong knowledge of risk and control frameworks including audit and assurance practices.
• Proven ability to translate complex risk topics into clear actions and controls.

Responsibilities

• Own the global Securities Services Operations NFR strategy and embed it through governance forums and day-to-day decision making.
• Establish and continuously improve the Operations control environment including control design standards, execution quality and evidence readiness.
• Oversee end-to-end issue management for audit, regulatory and internal assurance findings including root cause analysis and remediation.
• Strengthen operational resilience across MSS Operations including service mapping, scenario testing and recovery improvements.
• Build high-quality NFR management information including KRIs/KPIs and forward-looking indicators.

Skills

Risk management

NFR governance

Stakeholder engagement

Incident management

People leadership

Education

Professional risk qualification

Job description

Head of SSV Operations NFR is a senior role within Markets and Securities Services (MSS) Operations, accountable for the global Securities Services Operations risk strategy and culture. Working in a regulated environment across a large and diverse operational footprint, you'll strengthen risk management processes and embed a robust, effective control framework across the function. Success means clearer sight of emerging risks and incident trends with timely action taken through established governance. You'll partner closely with MSS Operations senior leadership, the Securities Services business and the wider MSS NFR team across front-to-back risk forums. The role also has a key remit in assessing non-financial risk across strategic change programmes ensuring controls are designed into solutions and transformation risk is minimised. Based in London you'll work across global time zones with occasional travel depending on stakeholder needs.

• Own the global Securities Services Operations NFR strategy and embed it through governance forums and day-to-day decision making
• Establish and continuously improve the Operations control environment including control design standards, execution quality and evidence readiness
• Embed consistent risk and control assessments (including RCSA/ICAs where applicable) so risks are identified, assessed and treated within appetite
• Oversee end-to-end issue management for audit, regulatory and internal assurance findings including root cause analysis, sustainable remediation planning and robust validation to prevent recurrence
• Strengthen operational resilience across MSS Operations including critical service mapping, scenario testing and recovery improvements
• Build high-quality NFR management information including KRIs/KPIs, issue ageing and forward-looking indicators that enable action
• Partner with MSS Operations SLT, Securities Services and MSS NFR colleagues to surface emerging risks and incident themes with clear escalation paths
• Govern NFR oversight of strategic change and third-party arrangements ensuring controls are embedded early and sign-off is completed before go-live
• Represent Securities Services Operations NFR in senior governance, including the MSS Ops NFR Leadership Team and wider MSS risk forums; act as a key interface for 2LoD partners and Internal Audit (3LoD)
• Lead, coach and develop a globally distributed NFR team, building capability, succession cover and consistent standards across regions and time zones.
• Show experience setting a strategy or roadmap, defining priorities and securing resources to deliver risk outcomes
• Evidence delivery of sustainable remediation and control uplift across complex, multi-site operations with regulatory and client impact
• Apply structured judgement to translate complex risk topics into clear actions that balance risk reduction, customer outcomes and cost efficiency
• Partner effectively with 2LoD teams and Internal Audit including coordinating responses to high-severity findings and ensuring timely closure
• Influence senior stakeholders in a matrix environment through governance forums including executive-level audiences where required
• Hold a professional risk qualification or equivalent demonstrable experience in relevant risk and control disciplines
• Proven people leadership experience across multi-site teams (coaching, performance management, talent and succession planning).
• Bring significant senior experience in Operations NFR, Operational Risk or Controls within a large financial institution including Securities Services Operations.
• Demonstrate deep knowledge of risk and control frameworks, issue management and assurance and audit practices including validation approaches

Strengthening Controls at Scale

This role is a chance to set the direction for how Securities Services Operations identifies, manages and reduces non-financial risk globally. You'll help protect customers and markets by reducing client-impacting incidents and strengthening end-to-end controls that support safe growth. The work spans governance, assurance readiness, resilience and strategic change with visible outcomes across a large operational footprint.

If you want your next role to combine global scope with practical control improvements this could be the right opportunity at HSBC.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world's most trusted bank globally, putting customers at the heart of everything we do.