Head of Rooms (Contract)

Staycity Group; Cambridge; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Paid family leave

Flexible working

Bonus scheme

Discounted rates

Refer and earn

Cycle to work

Education support

Volunteer days

Employee assistance

Job summary

Wilde is seeking a Head of Rooms for the Wilde Aparthotel Cambridge to lead Front Office and Housekeeping operations in a fast-paced luxury setting. You will collaborate with other department heads to ensure flawless guest experiences and uphold the Wilde brand standards.

In this role you will drive guest satisfaction, develop and coach a high-performing team, and embody the Wilde ethos within the local community.

Qualifications

• 5+ years in lifestyle or luxury hotel with people management experience.
• Experience in Front Office or Housekeeping is preferred.
• Local market knowledge is preferred.

Responsibilities

• Deliver guests a thoughtful, aesthetically pleasing experience alongside HODs.
• Ensure departments meet brand standards and address feedback promptly.
• Evaluate team performance and provide on-the-job training and feedback.
• Lead with kindness, respect and foster an inclusive team culture.

Skills

People management

Front Office

Housekeeping

Hospitality experience

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our next Head of Rooms at one of our very beautiful Wilde aparthotels - our 229 key Wilde Aparthotel Cambridge. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits:

• Paid family leave (<1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 5+ years relevant experience within a lifestyle or luxury hotel is preferred, along with previous people management and Front Office or Housekeeping experience
• Local market knowledge is preferred
• Some F&B knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us:

• Offer our guests a considered, intelligent, and aesthetically pleasing experience, and we need you to work alongside other HODs and wider team, in achieving this
• Ensure departments operate within the brand standards, taking action to any feedback within a timely manner
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• Ensure the hotel complies with all legislation regarding H&S and any other statutory regulations
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests, both during and following their stay, and resolve any guest disputes and complaints in a professional manner and within guidelines issued

• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Start your Wilde journey today! Please note this is a 1 year contract role, with the potential for permanency.