Head of Retail - Travel

JR United Kingdom; Telford; On-site; GBP 50,000 - 80,000; Full time

Job summary

An iconic Travel brand is seeking a Head of Retail for a part-time role, evolving into a full-time position. The successful candidate will lead retail strategy and operations, focusing on duty-free environments to enhance sales and customer experience while managing diverse teams and budgets.

Qualifications

• Minimum of 5 years experience in high-volume retail, ideally in duty-free.
• Proven success in driving sales growth in a multi-store retail portfolio.
• Strong leadership and financial acumen.

Responsibilities

• Develop and implement overall retail strategy for duty-free.
• Drive sales targets and oversee retail operations.
• Manage budgets and provide commercial reports to senior management.

Skills

Leadership

Communication

Financial Acumen

Sales Growth

Retail Processes

Job description

Social network you want to login/join with:

The Change Partners - Global talent specialists for a connected world

Location:

Telford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic Travel brand looking for a Head of Retail on an initial contract to permanent basis, starting part-time (1-2 days per week initially, increasing later).

The Head of Retail will be responsible for overall retail strategy and execution, including Duty Free and Operator tender management and implementation, working closely with Operators for retail execution.

Key Responsibilities

• Develop and implement the overall retail strategy for duty-free and tender, aligning with company objectives and market trends.
• Drive sales targets and profitability across all stores through effective merchandising, promotions, and sales team motivation.
• Oversee retail operations, including inventory management, visual merchandising, store maintenance, and compliance with operational standards and regulations specific to duty-free and tender environments.
• Manage and execute outlet implementation with Operators.
• Champion a customer-centric approach, ensuring exceptional service and a memorable shopping experience for international travelers.
• Manage budgets, analyze sales data, control costs, and provide regular commercial reports to senior management.
• Build and maintain relationships with authorities, concessionaires, brand partners, and other stakeholders in the duty-free and tender ecosystem.
• Stay updated on industry trends, competitor activities, and traveler demographics to identify new opportunities and inform strategic decisions.
• Participate in and oversee the development of competitive tender bids for retail concessions, demonstrating understanding of commercial terms and operational requirements.

Your background:

• Minimum of 5 years experience in high-volume retail, especially within duty-free, travel retail, airports/rail, or similar international concession environments.
• Proven success in driving sales growth and profitability in a multi-store retail portfolio.
• Strong understanding of duty-free operations, retail processes, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage diverse teams.
• Financial acumen, including budget management, forecasting, and P&L responsibility.