Head of Retail - Travel

JR United Kingdom; Stoke-on-Trent; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading organization in the travel sector is looking for a Head of Retail in Stoke-on-Trent. This pivotal role will encompass developing retail strategies, managing retail operations, and enhancing customer experience. Ideal candidates should have significant experience in high-volume retail environments, particularly within duty-free operations.

Qualifications

• At least 5 years of experience in high-volume retail, particularly in duty-free, travel retail.
• Proven success in increasing sales and profitability.
• Strong knowledge of duty-free operations, retail management.

Responsibilities

• Develop and implement the retail strategy for duty-free and tenders.
• Drive sales targets and profitability through effective merchandising.
• Manage budgets, analyze sales data, and prepare commercial reports.

Skills

Leadership

Communication

Financial Acumen

Job description

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The Change Partners - Global talent specialists for a connected world

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic travel brand seeking a Head of Retail on an initial contract-to-permanent basis. The role will start part-time (1-2 days per week initially, increasing over time).

The Head of Retail will be responsible for the overall retail strategy and execution, including duty-free operations and operator tender management, working closely with operators for retail execution.

Key Responsibilities:

• Develop and implement the retail strategy for duty-free and tenders, aligning with company goals and market trends.
• Drive sales targets and profitability through effective merchandising, promotions, and motivating sales teams.
• Oversee retail operations, including inventory management, visual merchandising, store maintenance, and compliance with operational standards and regulations.
• Manage outlet implementation with operators.
• Ensure a customer-centric approach, providing exceptional service and a memorable shopping experience for international travelers.
• Manage budgets, analyze sales data, control costs, and prepare commercial reports for senior management.
• Build relationships with authorities, concessionaires, brand partners, and stakeholders in the duty-free ecosystem.
• Stay informed about industry trends, competitors, and traveler demographics to identify opportunities and inform strategies.
• Participate in developing competitive tender bids for retail concessions, understanding commercial terms and operational requirements.

Your background:

• At least 5 years of experience in high-volume retail, particularly in duty-free, travel retail, airports, rail, or similar international concession environments.
• Proven success in increasing sales and profitability across multiple retail stores.
• Strong knowledge of duty-free operations, retail management, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills to motivate and manage diverse teams.
• Financial acumen, including budgeting, forecasting, and P&L management.