Head of Retail - Travel

JR United Kingdom; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in the travel sector is seeking a Head of Retail to oversee retail strategies and operations. The role offers an initial part-time contract, with a focus on maximizing sales and ensuring exceptional customer experiences in a duty-free environment. Ideal candidates will possess a strong retail management background and leadership skills.

Qualifications

• 5+ years in high-volume retail, particularly in duty-free or travel retail.
• Proven record of increasing sales and profitability.
• Strong knowledge of retail management and concession agreements.

Responsibilities

• Develop and implement retail strategies aligning with company goals.
• Manage retail operations including inventory, merchandising, and compliance.
• Drive sales targets and profitability while ensuring a customer-centric approach.

Skills

Leadership

Communication

Interpersonal skills

Financial expertise

Sales strategy

Job description

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The Change Partners - Global talent specialists for a connected world

Location:

Cardiff, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic Travel brand seeking a Head of Retail on an initial contract that may become permanent. The role starts part-time (1-2 days per week initially, increasing over time).

The Head of Retail will oversee the overall retail strategy and execution, including Duty Free and Operator tender processes, management, and implementation, working closely with Operators for retail execution.

Key Responsibilities

• Develop and implement retail strategies for duty-free and tender operations, aligning with company goals and market trends.
• Drive sales targets and profitability through effective merchandising, promotions, and team motivation.
• Manage retail operations, including inventory, visual merchandising, store maintenance, and compliance with operational standards and regulations specific to duty-free and tenders.
• Coordinate outlet implementation with Operators.
• Ensure a customer-centric approach, delivering exceptional service and memorable shopping experiences for international travelers.
• Manage budgets, analyze sales data, control costs, and prepare reports for senior management.
• Build relationships with authorities, concessionaires, brand partners, and other stakeholders in the duty-free and tender sectors.
• Stay informed about industry trends, competitors, and traveler demographics to identify opportunities and inform strategy.
• Participate in developing competitive tender bids for retail concessions, understanding commercial terms and operational needs.

Your background:

• At least 5 years of experience in high-volume retail, especially within duty-free, travel retail, airports, rail, or similar international concession environments.
• Proven success in increasing sales and profitability across multiple retail stores.
• Strong knowledge of duty-free operations, retail management, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills to manage diverse teams.
• Financial expertise, including budgeting, forecasting, and P&L management.