Head of Product Support - Tactical Strike

MBDA UK; Stevenage; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Bonus up to 21%

Pension up to 14%

Flexible working

Enhanced parental leave

Site facilities

Healthcare plan

Job summary

MBDA UK is seeking a Head of Product Support to provide leadership and technical direction in the delivery of in-service support for four products, with domestic and export customers. You will manage project budgets and lead a multi-skilled team to ensure system availability and user satisfaction.

You will collaborate with Customers, Customer Support, Engineering, B&P, Sales & Business Development, Project Procurement, Partners and Suppliers to maintain and evolve the support strategy.

Qualifications

• Educated to technical degree standard or equivalent industry experience.
• Good understanding of UK in-service operational needs with the ability to see User, Procurer, and Supplier perspectives.
• Knowledge of relevant internal / external national and international standards, policies, and processes (e.g. DEF-STAN 00-60/00-600).
• Ability to work in an international environment (customers, team members and suppliers).
• Effective people management skills and leadership behaviours.
• A good understanding and working knowledge of support models utilised within the Aerospace and Defence domain.

Responsibilities

• Lead and deliver in-service support for four products.
• Maintain the support strategy and plan delivery for domestic/export customers.
• Lead a multi-skilled team of managers and engineers.
• Collaborate with customers, engineering, sales & business development, project procurement, partners and suppliers.

Skills

Leadership

UK in-service ops

International environment

People management

A&D support models

Education

Technical degree or equivalent

Job description

Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities Salary: Up to £75,000 depending on experience Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. You typically need 5 years of continuous UK residency. Not having spent five years in the UK may not automatically disqualify you, but please be aware we cannot guarantee the outcome of the security clearance process and this may impact your ability to work for MBDA; these are processed on a case by case basis.

What we can offer you:

• Company Bonus: Bonus of up to 21% of base salary
• Pension: maximum total (employer and employee) contribution of up to 14%
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more

The opportunity:

Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities.

Working with Customers, Customer Support, Engineering, B&P, Sales & Business Development, Project Procurement, Partners and Suppliers the Head of Product Support will maintain the support strategy, evolve, plan and deliver comprehensive, cost-effective, in-service support for their product range. The delivery of this in service support capability is critical to system availability along with user capability/satisfaction and thus MBDA reputation.

You will be leading a team of multi-skilled managers and support engineers working in a dynamic environment delivering for our in service customers and users, responding to issues and requests for help as they arise, as well as planning and implementing measures to ensure our ability to continue doing so until the out of service date for each system.

What we’re looking for from you:

• Educated to technical degree standard or have appropriate equivalent industry experience
• A good understanding and practical experience of UK In Service operational needs with the ability to see User, Procurer, and Supplier perspectives
• Knowledge of relevant internal / external national and international standards, policies, and processes (e.g. DEF-STAN 00-60/00-600)
• An ability to work in an international environment (customers, team members and suppliers)
• Effective people management skills and leadership behaviours
• A good understanding and working knowledge of support models utilised within the Aerospace and Defence domain

Our company:

Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

What we do matters. Because defence matters. As a leading company in the defence industry we support our nations by delivering essential military capabilities, both for today and the future. We are proud to be an award-winning employer and are proud of the growing diversity of our workforce. Our people are the ones who drive our constant innovation and deliver against challenging targets.