Head of Product Support - Tactical Strike

MBDA UK Limited; Stevenage; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Company Bonus

Pension up to 14%

Flexible working

Enhanced parental leave

Facilities with parking

Job summary

MBDA UK Limited in Stevenage is seeking a Head of Product Support to provide leadership and technical direction for in-service support across four products, serving domestic and export customers. The role carries project budget accountability and involvement in business-winning activities.

The position offers hybrid working (1-2 days on-site) with a salary up to £75,000 depending on experience, plus a company bonus and extensive benefits.

Qualifications

• Educated to technical degree standard or have appropriate equivalent industry experience.
• Understanding UK In Service operational needs with user, Procurer, and Supplier perspectives.
• Knowledge of national and international standards (e.g. DEF-STAN 00-60/00-600).

Responsibilities

• Lead delivery of in-service support for 4 products across domestic and export customers.
• Maintain the support strategy and deliver cost-effective, in-service support.
• Lead a multi-skilled team of managers and support engineers in a dynamic environment.

Skills

Leadership

People management

International environment

Education

Technical degree

Job description

Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities

Salary: Up to £75,000 depending on experience

Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification

Security Clearance: British Citizen or a Dual UK national with British citizenship.

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. You typically need 5 years of continuous UK residency. Not having spent five years in the UK may not automatically disqualify you, but please be aware we cannot guarantee the outcome of the security clearance process and this may impact your ability to work for MBDA; these are processed on a case by case basis.

What we can offer you:

• Company Bonus: Bonus of up to 21% of base salary
• Pension: maximum total (employer and employee) contribution of up to 14%
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.

The opportunity:

Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities. Working with Customers, Customer Support, Engineering, B&P, Sales & Business Development, Project Procurement, Partners and Suppliers the Head of Product Support will maintain the support strategy, evolve, plan and deliver comprehensive, cost-effective, in-service support for their product range. The delivery of this in service support capability is critical to system availability along with user capability/satisfaction and thus MBDA reputation.

You will be leading a team of multi-skilled managers and support engineers working in a dynamic environment delivering for our in service customers and users, responding to issues and requests for help as they arise, as well as planning and implementing measures to ensure our ability to continue doing so until the out of service date for each system.

What we're looking for from you:

• Educated to technical degree standard or have appropriate equivalent industry experience
• A good understanding and practical experience of UK In Service operational needs with the ability to see User, Procurer, and Supplier perspectives
• Knowledge of relevant internal / external national and international standards, policies, and processes (e.g. DEF-STAN 00-60/00-600)
• An ability to work in an international environment (customers, team members and suppliers)
• Effective people management skills and leadership behaviours
• A good understanding and working knowledge of support models utilised within the Aerospace and Defence domain.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more...

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.