Policy Manager

Money & Pensions Service; Bedford; Hybrid; GBP 54,000 - 74,000; Full time

Benefits offered by this job

30 days’ annual leave

Employer contribution up to 10%

Season ticket loan

Cycle to work scheme

Eye tests & flu jabs

Life assurance

EAP Assist & Life

Enhanced family and sick pay

Volunteering days

Recognition scheme

Retail discounts portal

Job summary

Money and Pensions Service (MaPS) is hiring a Policy Manager in Bedford. Hybrid working supported.

The role focuses on developing policy, standards and guidance for the pensions dashboards service, translating legislation into operational requirements, and engaging with government and industry to manage risks and drive compliant delivery. You will work with cross-functional teams reporting to the Head of Policy and Standards, ensuring policy alignment across delivery and operations while

Qualifications

• Proven experience in leading policy development and translating policy and/or legislation into service delivery requirements or operational practice.
• Strong relationship management skills to influence and build consensus with internal/external stakeholders.
• Ability to balance competing priorities and deliver highquality outputs on time.

Responsibilities

• Monitor service and industry performance; provide evidence-based policy advice.
• Provide policy leadership in matrix teams to align delivery with legal/regulatory frameworks.
• Support development and continuous improvement of standards for providers and dashboards.
• Collaborate with regulators and the Department for Work and Pensions to shape policy positions.
• Communicate policy positions and standards to external stakeholders.
• Analyze the impact of new policies and regulations on the service and customers, identifying opportunities and risks.
• Collaborate with policy, operations, data, and research teams to build the evidence base.

Skills

Policy development

Stakeholder management

Organisational skills

Data & insights

UK pensions policy

Job description

Policy Manager

£64,000 per annum

Bedford

Permanent

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Policy Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

As Policy Manager, you will help develop the policy, standards, and guidance that support the pensions dashboards service, ensuring legislative requirements are translated into operational requirements for industry and service delivery teams. Working within a collaborative, cross-functional environment, you will provide expert policy advice to service delivery/operations, engage with stakeholders across government and the pensions landscape, monitor the health of the dashboards ecosystem and systemic risks, and develop enforceable standards that support industry compliance, support the management of the dashboards ecosystem, and deliver consistency for service users. This is an excellent opportunity for an experienced policy professional who enjoys working at the intersection of legislation, regulation, and delivery.

What You’ll Be Doing

The Policy Manager will report to the Head of Policy and Standards and will:

• Monitor service and industry performance, identifying performance issues and risks to provide evidence-based policy advice.
• Provide policy leadership in matrix teams to align service delivery and operations with legislative and regulatory frameworks and government policy objectives.
• Support the development and continuous improvement of clear, enforceable standards for pension providers and schemes and pensions dashboard providers, assessing their effectiveness.
• Work closely with regulators and the Department for Work and Pensions to develop shared policy positions.
• Communicate and represent policy positions and standards to external stakeholders including industry parties, government, regulators, and other key stakeholders.
• Analyse the impact of emerging policies, legislation, and regulations on the service and its customers, sharing insights and identifying strategic opportunities and risks.
• Collaborate with service strategy teams to ensure policy/legal alignment; with operations teams to support operational decision-making and escalation; with data and insights to identify risks and compliance issues; and with research and evaluation colleagues to build the evidence base for the service.

What You’ll Bring

To be successful in this role, you’ll need:

• Proven experience in leading policy development and translating policy and/or legislation into service delivery requirements or operational practice.
• Strong relationship management skills, able to engage with internal and external stakeholders to influence and build consensus.
• Excellent organisational skills, able to balance competing priorities and manage work flexibly and adaptively, keeping track of timelines, and ensuring high quality outputs.
• Experience of working with data and insights to support understanding of product/service impact, compliance/performance and risks.
• Experience of working in UK pensions policy.

Desirable

• Understanding of government operations and pensions/financial services regulation.
• Experience in policy development within the public sector.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Season ticket loan
• Cycle to work scheme (up to £3,000)Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development

We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• MaPS is unable to offer visa sponsorship.

Reserve List

If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

Job Reference: MaPS01330

Close Date: 25/10/2026