Head of PMO

Indigo; Magor; On-site; GBP 90,000 - 130,000; Full time

Job summary

Indigo leads the way in digital infrastructure delivery. Head of PMO will shape and scale Indigo's delivery capability, establishing governance and a centre of excellence for project, programme and portfolio delivery.

You will partner with senior leadership, Sales and Delivery to drive On-Time Delivery, Right First Time and margin improvements, while ensuring processes are adopted and add measurable value.

Qualifications

• Proven experience building, leading or transforming a PMO.
• Improved delivery maturity and governance.
• Experience managing complex portfolios.
• Ability to challenge senior stakeholders.
• Data-driven delivery improvement.
• Professional PMO qualifications (PRINCE2, PMP, APM PMQ, MSP/MoP/P3O desirable).
• Experience in telecoms, infrastructure, or complex projects.

Responsibilities

• Define and implement Indigo's PMO operating model and roadmap.
• Establish governance, stage gates and assurance across delivery lifecycle.
• Develop performance measures and reporting on delivery health and financials.
• Provide portfolio and stakeholder management with senior leadership.
• Lead capability and continuous improvement across the organization.

Skills

PMO leadership

Delivery improvement

Stakeholder management

Data-driven decisions

Problem solving

Education

PRINCE2

PMP

APM PMQ

MSP / MoP / P3O (desirable)

Job description

This is not a traditional PMO leadership role. As Head of PMO, you will play a critical role in strengthening and scaling Indigo's delivery capability, helping move the organisation towards a more predictable, disciplined and commercially focused delivery model.

You will build and lead a high-performing PMO, establishing the governance, standards, reporting and delivery frameworks needed to improve execution across the organisation. Working closely with senior leadership, Sales and Delivery teams, you will provide clear visibility of portfolio performance, risks, capacity and commercial outcomes, while constructively challenging where priorities, commitments or delivery approaches need to change.

The role will have a direct impact on On-Time Delivery, Right First Time performance, margin, customer confidence and the scalability of Indigo's delivery operation. You will be expected not simply to introduce processes, but to ensure they are adopted, add value and improve the way Indigo delivers for its customers.

What You'll Do

• PMO Strategy & Leadership: Define and implement Indigo's PMO operating model and roadmap, building a centre of excellence that brings greater consistency, accountability and capability to project, programme and portfolio delivery.
• Governance & Assurance: Establish proportionate governance, stage gates, quality controls and assurance processes across the delivery lifecycle, ensuring projects are well planned, appropriately governed and delivered against agreed standards and commitments.
• Performance & Commercial Excellence: Establish clear performance measures and reporting that provide visibility of delivery health, risk, quality and financial performance. Use this insight to improve On-Time Delivery, Right First Time performance, margin, cost control, rework and resource utilisation.
• Portfolio & Stakeholder Management: Bring greater discipline to portfolio prioritisation, demand and capacity planning, helping leadership make informed decisions around investment, resources, risk and customer commitments. Act as a trusted advisor to senior stakeholders, providing clear insight and constructively challenging Sales, Delivery and leadership where required.
• Capability & Continuous Improvement: Develop PM capability, standards and ways of working across the organisation, embedding best practice while ensuring processes remain practical and outcome-focused. Lead initiatives that improve efficiency, quality, consistency and customer experience.

What We Are Looking For

• PMO Leadership: Proven experience building, leading or transforming a PMO function within a complex organisation, with a track record of establishing effective governance and improving delivery maturity.
• Delivery & Commercial Results: Demonstrable success improving delivery performance, quality and operational or commercial outcomes, with a strong understanding of the relationship between execution, cost, margin and customer satisfaction.
• Portfolio Experience: Experience managing or governing complex project and programme portfolios, ideally within a customer-facing environment where priorities, resources and delivery commitments need to be balanced effectively.
• Senior Stakeholder Management: Confident operating with senior leadership and cross-functional stakeholders, with the credibility to challenge constructively and influence decisions without relying solely on formal authority.
• Data & Continuous Improvement: A data-driven approach, able to turn delivery and commercial information into meaningful insight, identify emerging risks and drive measurable improvements.
• Professional Qualification: A recognised qualification in project, programme, portfolio or PMO management, such as PRINCE2, PMP, APM PMQ or equivalent. Programme, portfolio or PMO-specific qualifications such as MSP, MoP or P3O would be desirable.
• Industry Experience: Experience within telecoms, infrastructure, engineering, technology or another complex, project-led environment would be advantageous

Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.

Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure.

At Indigo, we believe our greatest strength is our people. We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential. If you need any reasonable adjustments during the recruitment process, we're here to support you.