Head of PMO

ISS Facilities Services; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

ISS Facilities Services is seeking a Head of Planning & Project Controls to provide visibility and control across a portfolio of projects. You will establish and lead planning, scheduling, forecasting and project controls, working with project teams to drive excellence and deliver accurate portfolio performance to senior stakeholders.

The role requires senior leadership in planning, governance and reporting, with experience in large or complex programmes and NEC4 contract environments.

Qualifications

• Strong expertise in data management and PMO governance.
• Experience in project planning and controls within large/complex organisations.
• Experience supporting complex project portfolios with high value (£25m+).
• Senior leadership experience managing planning and project controls teams.
• Experience in governance, reporting and planning processes.

Responsibilities

• Bring all projects into a single portfolio plan.
• Track performance, milestones, risks and portfolio data.
• Produce dashboards and reports for senior decision makers.
• Review project programmes for accuracy and achievability.
• Identify risks and trends with early intervention when needed.
• Lead portfolio governance, controls and audit processes.
• Oversee forward planning with Procurement and supply chain.

Skills

Gantt charts

Project plans

PMO governance

Portfolio reporting

Leadership

Education

Engineering degree

Construction Management

PM qualification (APM/PRINCE2/PMP)

Tools

Primavera P6

Microsoft Project

Power BI

Power Query

Data Visualisation

Job description

We are seeking a Head of Planning & Project Controls to provide overall visibility and control across a portfolio of projects.

This role is responsible for bringing together key information from across the account to ensure senior leaders and clients have an accurate view of performance, risks and future requirements.

Job Description

We are looking for an experienced professional to establish, lead and continuously improve the planning, scheduling, forecasting and project controls capability across the project portfolio.

Working closely with project, commercial and PMO teams, the successful candidate will drive operational excellence and provide clear portfolio performance reporting to senior stakeholders and clients.

Key Responsibilities

Bring all projects together into a single overarching portfolio plan.

Track project performance, milestones, schedules, risks and key portfolio data.

Produce dashboards, management information and reports to support senior-level decision making.

Review project programmes before client submission, ensuring they are accurate and achievable.

Identify emerging risks, issues and trends, providing early warning where intervention may be required.

Lead project governance, controls and audit processes across the portfolio.

Develop and implement consistent project controls, planning processes and standards.

Oversee forward planning with Procurement and the supply chain, ensuring readiness for future demand.

Professional and Personal Competencies / Qualifications

Skills and Experience

Strong expertise in data management and PMO governance, with the ability to interpret Gantt charts, project plans and programme data.

Extensive experience in project planning, project controls or programme management within a large or complex organisation.

Experience supporting complex project portfolios with an annual value exceeding £25m.

Proven senior leadership experience managing and developing high-performing planning and project controls teams.

Demonstrable experience creating and improving project controls, governance, reporting and planning processes.

Experience within construction, engineering, infrastructure, building services, facilities management or capital projects environments.

Strong understanding of project lifecycle controls, governance and portfolio assurance.

Experience producing executive-level reporting and portfolio performance analysis.

Experience working with NEC4 and other standard forms of contract.

Degree qualified in Engineering, Construction Management, Project Management, Quantity Surveying, Business Management or a related discipline.

APM PMQ, PRINCE2 Practitioner, PMP or equivalent project management qualification.

Membership of APM, RICS, CIBSE or an equivalent professional body.

Technical Expertise

Primavera P6 and/or Microsoft Project

Schedule Risk Analysis

Critical Path Analysis

Earned Value Management (EVM)

Resource Planning & Capacity Modelling

NEC4 Contract Programme Management

Programme Assurance Reviews

Portfolio Reporting & Governance

Power BI / Power Query

Data Visualisation and Dashboard Development

KPI Reporting

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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Head of PMO

Company: ISS Facilities Services

Hours: Full-time

Location: London, E14 9SH

Working pattern: On-site

Job type: Permanent

Posting date: 29 Sept 2026

Closing date: 29 Oct 2026