Head of Planned Maintenance

Pobl Group; Swansea; On-site; GBP 64,000 - 77,000; Full time

Job summary

A leading not-for-profit housing organization in Wales is seeking a dedicated leader for their in-house planned maintenance team. The role involves overseeing quality standards and ensuring timely completion of maintenance works. Candidates should be confident and people-focused, aiming to deliver high-quality homes while coordinating with various teams. If you're passionate about customer service and transforming how services are delivered, this is an exciting opportunity to make a real difference.

Benefits

26 days holiday plus Bank holidays

Maternity & Adoption Leave: 20 weeks

Paternity Leave: 3 weeks

Sick Pay

Continuous professional training and development

Blue Light Card Eligibility

Qualifications

• Confident, people-focused leader needed to guide a busy service.
• Experience in coordinating resources and monitoring performance.
• Ability to improve service using data and customer feedback.

Responsibilities

• Lead the in-house planned maintenance team.
• Ensure works are completed safely, on time, and to quality standards.
• Oversee delivery of kitchen and bathroom refurbishments and other upgrades.

Skills

Leadership

Budget management

People-focused

Problem-solving

Job description

This role sits within our Trades leadership team and works closely with the Head of Responsive Repairs, the Commercial Performance Manager, and our workstream managers, supervisors, engineers, and schedulers. You will help coordinate resources, monitor budgets and performance, and support senior leaders in shaping our planned maintenance strategy. The purpose of this role is to lead the in‑house planned maintenance team, ensure works are completed safely, on time, and to the right quality standards, and use data and customer feedback to continuously improve the service. You will ensure value for money, support long‑term transformation, and maintain a safe and compliant working environment. This role is central to delivering a planned maintenance service that is efficient, fair, accessible, and continually improving.

What skills and experience do you need? We're looking for a confident, people-focused leader who can guide a busy service and deliver high‑quality homes for our customers.

If you want to make a real difference to customers and colleagues, this role gives you that opportunity.

Join us at an exciting time for the group and during a period of transformation at Pobl on a full‑time, permanent basis. Lead our planned maintenance programme and help shape the future of our homes at Pobl. This is your chance to be part of a new chapter, transforming how we deliver kitchen and bathroom refurbishments, empty home upgrades, and other planned maintenance works while making a real difference for our customers and colleagues. What is great about the role? This is a high‑impact leadership role where you can make a real difference to the quality of the homes our customers live in. You will lead the transformation of our planned maintenance service, overseeing the delivery of kitchen and bathroom upgrades, empty home refurbishments, and other programmes of work. You’ll have the opportunity to innovate, use data confidently, and create a culture where colleagues can develop and thrive. This role is ideal for someone who enjoys solving problems, improving services, and leading teams through positive change.

Where does this role fit in and what is its purpose? Pobl Group is one of Wales' largest not‑for‑profit housing and care organisations, providing safe homes, personalised support, and vibrant communities where people can thrive. In 2024, we merged with Linc, combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together, we are committed to being compassionate, inclusive, and focused on making a positive difference every day.

Time off and Flexibility

• Our Pobl Repairs Team covers areas between Haverfordwest and Monmouthshire, with our office base for this role being either Cwmbran or Swansea.
• Working days are predominately Monday to Friday days or you can work compressed hours on a 9 day fortnight.
• 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Money and Pensions

• The exact salary is £76,272 for a 40 hour, full time, permanent position
• 45p per mile for mileage allowance
• Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Or, Defined Benefit (DB) 1/80th of final salary for every year of service.
• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax efficient charity donations
• From 1st April 2026 the option to be either weekly or monthly paid.

Your Wellbeing

• Sick Pay, rising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching wellbeing team, and OH service to all colleagues
• Annual Health Check

Getting Around

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
• Cycle to Work Scheme

Your Development

• Continuous professional training and development
• Leadership development programmes
• Professional memberships needed for your role are reimbursed
• Career coaching
• Support with funding and time for qualifications

Perks & Recognition

• Long Service Awards
• Blue Light Card Eligibility giving discounts at 15,000 brands.
• Colleague Discount platform.