Head of Partnerships

fulfilment.com; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

fulfilment.com in the United Kingdom is seeking a driven partnerships leader to build and own our partner channel. You’ll connect ecommerce brands with 3PLs, signing and launching partners and ensuring high-quality referrals.

You’ll travel for events, speak at industry forums, and shape the partner programme, incentives, and reporting. A strong network in ecommerce or logistics, commercial judgment, and comfort presenting to groups are key.

Qualifications

• Must have built a partner or referral channel with revenue impact.
• Existing network in ecommerce, logistics or ecommerce software.
• Strong commercial judgement and ability to manage to value over volume.

Responsibilities

• Own and grow partner-sourced revenue by driving referrals to 3PLs.
• Sign and launch new partners from first conversation to first referral.
• Develop and manage the partner programme: terms, incentives, reporting.

Skills

Partner channel

Ecommerce networks

Commercial judgement

Public speaking

Travel willingness

Job description

ABOUT US

fulfilment.com is the marketplace that connects ecommerce brands with the right third-party logistics provider. We don't run warehouses — we run the matching layer: 200+ vetted 3PLs across the UK, US and Europe, and a steady flow of brands looking for a fulfilment partner. Every month we help growing brands find the right 3PL, and help the 3PLs on our platform win the business.

THE ROLE

You'll build our partner channel: the businesses that already sit next to an ecommerce brand at the moment it needs a 3PL. That means ecommerce platforms, inventory and order management software, freight forwarders and customs brokers, marketplace and Amazon consultants, ecommerce accountants, and investors with a portfolio of brands.

Your job is to sign the right partners, make referring to us easy and worthwhile, and make sure what comes through is quality — brands that are a real fit and get connected to a provider. Volume from the wrong partners doesn't count.

Over time, this role becomes the external face of fulfilment.com: speaking at events, building our profile across the ecommerce and logistics world, and doing the bigger strategic deals. That part grows as the channel proves itself, and so does the team around you.

WHAT YOU'LL OWN

• - Partner-sourced revenue — brands referred by partners that go on to connect with a 3PL
• - Partner quality: who we work with, how each partner performs, and who we stop working with
• - Signing and launching new partners, from first conversation to first referral
• - The partner programme itself: terms, incentives, referral process and reporting
• - Our presence at the industry events and in the conversations that matter

WHAT WE'RE LOOKING FOR

• You've built a partner or referral channel before and carried a revenue number for it — not just managed relationships someone else signed
• An existing network in ecommerce, logistics or ecommerce software. You can name the people you'd call in your first month
• Commercial judgement about partners: you know the difference between a partner who sends volume and one who sends value, and you manage to the second
• Equally comfortable in a pipeline review and on a stage. You're good in a room, but you measure yourself on what it produces
• Self-starting and happy travelling. You'll be out at events and partner meetings, not behind a desk
• Comfortable working across UK and US markets and time zones
• Experience at an ecommerce platform, WMS/OMS provider, 3PL, freight business or marketplace is a strong advantage

WHAT THIS ISN'T

This isn't a brand ambassador role or an events calendar. If your measure of success is meetings booked, conferences attended or followers gained, this won't suit you. We're looking for someone who builds a channel that produces revenue — and earns the bigger platform by doing it.

WHAT WE OFFER

• - A role that grows with you. Prove the channel and you'll step further into the front-of-house role and build a team underneath you.
• - No layers. You work closely with the founder. Decisions get made in days, not quarters.
• - We reward based on the value you bring. A meaningful part of your package is tied to the revenue your partners generate.
• - A story people want to hear. Finding the right 3PL is a real problem for every growing brand. You'll be representing the business that solves it.
• - An international market. Around 60% of our provider network is in the US, and we're investing there. You'll be building relationships on both sides of the Atlantic.
• - 30 days' holiday a year.