Head of Operations - Kent - £Highly Competitive Salary

Harrison Scott Associates; New Brunswick; On-site; CAD 80,000 - 120,000; Full time

Job summary

Harrison Scott Associates in Canada is seeking a Head of Operations to lead efficiently in a direct mail and data management environment. This role involves managing supplier relationships, overseeing HR, and ensuring compliance with health and safety regulations. The ideal candidate will have over 5 years of experience in production settings, excellent communication skills, and the ability to motivate teams. Strong knowledge of print technologies and decision-making is essential. This position contributes significantly to client service and overall profitability.

Qualifications

• Minimum 5 years of experience in a production environment in print or direct mail.
• Good knowledge of lithographic, digital, and direct mail machinery.
• Familiar with postal services and products across DSA and Royal Mail.

Responsibilities

• Manage supplier relationships and procurement processes.
• Oversee staffing and HR functions.
• Enhance production productivity and workflow.
• Ensure health and safety compliance.
• Maintain site upkeep and maintenance.
• Oversee environmental compliance (ISO 14001).
• Manage insurance and covenants.
• Lead capital investment initiatives.

Skills

Production environment experience

Knowledge of direct mail machinery

Postal services knowledge

Management of 40+ staff

Print management systems

Excellent PC skills

Strong communication skills

Time management skills

Decision-making abilities

Attention to detail

Motivational skills

Problem-solving skills

Job description

Head of Operations

We are looking for a natural leader with a great attitude to assume the role of Head of Operations for a company that specialises in direct mail, data management, postage solutions, print, storage and distribution. The role involves running the business efficiently and effectively, working closely with the Board and Senior Teams to promote the brand, enhance client service levels and drive profitability. The Head of Operations must ensure compliance with the Companies Act 2006.

Responsibilities

• Supplier Management & Procurement
• Staffing and HR
• Production, Productivity & Workflow
• Health & Safety
• Site Maintenance & Upkeep
• Environmental (ISO 14001)
• Insurance & Covenants
• Capital Investment

Qualifications

• Minimum 5 years of experience working in a production environment in print or direct mail.
• Good working knowledge of lithographic, digital and direct mail machinery capabilities.
• Familiarity with postal services and products across DSA and Royal Mail.
• Experience managing operations in a business with 40 + staff.
• Experience using Print Management information systems.
• Excellent PC skills including Word and Excel.
• Strong oral and written communication skills.
• Ability to make decisions and take responsibility.
• Time‑management and organisational skills.
• Ability to work under pressure to meet deadlines.
• Planning and control skills with a high level of attention to detail.
• A skilled motivator, innovator and implementer.
• Ability to judge situations effectively and provide solutions.
• Talent‑scouting skills.
• Ability to make difficult decisions when required.