Head of Operations (Ecommerce)

Certain Advantage; Liverpool City Region; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic company is seeking a Head of E-commerce Operations to lead strategy and enhance customer experience. The role involves overseeing logistics, website performance, and marketplace expansion, aiming to drive online sales and operational efficiency. This position offers the opportunity to shape e-commerce operations in a growing brand with a supportive marketing team.

Benefits

Competitive salary and benefits

Career growth opportunities

Collaboration with marketing teams

Qualifications

• Experience in e-commerce operations, supply chain, or logistics management.
• Strong knowledge in e-commerce platforms and marketplace integrations.
• Proven ability to scale operations and implement process improvements.

Responsibilities

• Manage e-commerce operations, fulfilment, logistics, and customer service.
• Optimise supply chain, inventory, and delivery processes.
• Utilise data analytics to drive performance improvements.

Skills

Leadership

Problem Solving

Analytical Skills

Tools

Shopify

Linnworks

Job description

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Digital Marketing & Professional Services Recruitment Specialist

Head of E-commerce Operations

We are seeking a dynamic Head of E-commerce Operations/ Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain.

This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance and help project manage ecommerce channels such as new Marketplaces.

You will oversee order fulfilment, supply chain logistics, website performance, and marketplace expansion, ensuring smooth ops and business growth within a predominantly b2c retail business.

The business has a number of websites to manage, which are Shopify based, a great brand and product line.

This is within home improvements therefore professionals within a similar industry could be a great fit, or household, homeware or appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company.

Key responsibilities:

• Manage e-commerce operations, fulfilment, logistics, and customer service.
• Optimise supply chain, inventory, and delivery processes.
• Ensure a seamless website experience in collaboration with IT and marketing.
• Expand into marketplaces using systems like Linnworks, connecting with Amazon, eBay, The Range, Wickes and others.
• Improve workflows, automation, and overall efficiency.
• Utilise data analytics to drive performance improvements.

What you will bring?

• Experience in e-commerce operations, supply chain, or logistics management with a strong focus with e-commerce.
• Strong knowledge in e-commerce platforms such as Shopify
• Knowledge of marketplace integrations and automation tools like Linnworks. This will be a new area so anyone that has previously set this up would be really beneficial.
• New ideas, making decisions based on data and fixing any supply chain, customer issues that may come up to ensure a smoother journey in future
• Proven ability to scale operations and implement process improvements.
• Strong leadership, problem-solving, and analytical skills.

Why Join?

• Opportunity to lead and shape e-commerce operations for a growing brand.
• Work with some credible teams within marketing and e-commerce. The role is supported by a marketing team and internal companies such as Digital agencies for PPC/Design and Website hosting.
• Competitive salary and benefits.
• Career growth in a fast-paced, innovative environment with new products and service lines ideas yearly
• Small business with the opportunity to grow and develop the business further with your own ideas and strategy liasing directly with the board.
• The role will have a lot of onsite working in the first year, this is due to the collaboration with various teams however hybrid is considered.

Apply Now: Apply using the link with an updated CV.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Distribution, and Strategy/Planning

• Industries

  Marketing Services, Operations Consulting, and Transportation, Logistics, Supply Chain and Storage

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