Head of Operations | Derry/Londonderry Area

Praxis Care; Derry/Londonderry; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading provider in health and social care is seeking a Head of Operations in Derry/Londonderry. This role involves overseeing care services, managing staff, and ensuring quality support for individuals with complex needs. The successful candidate will have strong leadership and supervisory experience, and a commitment to providing compassionate care.

Qualifications

• Minimum of 4 years' experience in a supervisory or management role in a health and social care setting.
• Must be registered with the appropriate body within the first six months of employment.

Responsibilities

• Oversee the development and management of residential and domiciliary services.
• Lead and supervise staff while ensuring budgets are met and quality care is provided.

Skills

Supervision

Decision Making

Leadership

Ability to support clients with learning disabilities and/or complex needs

Education

Social Work

1st Level Nursing

Allied Health Profession

Level 5 Leadership for Health and Social Care Services in a relevant pathway

Job description

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Head of Operations | Derry/Londonderry Area

Job Summary:

The Head of Operations will oversee the development and management of residential, domiciliary, assisted living packages, befriending, and day care/work services for vulnerable adults and children. The focus will mainly be on services for individuals with learning disabilities and mental health problems, some of whom have behaviours that challenge.

About the role

Key Accountabilities:

• Ensure that all work within Praxis Care is people-focused, respecting principles of privacy, dignity, fulfilment, independence, and choice.
• Be available to discuss difficulties with the people we support and act as their advocate, either within the programme or with external agencies. Oversee assessment care plans and reviews on a needs-led individual basis.
• Provide leadership, supervision, and management of staff, ensuring that all projects within the zone are fully staffed and within budget. Manage workloads and address staff development needs.
• Assist the Regional Director of Care with project development, initial management, and policy formulation to promote quality care and ensure the rights of the people we support.
• Participate fully in the preparation of annual budgets and monitor and recommend budget adjustments via the accounts system, managing services within the allocated finances.
• Liaise with carers, professional staff, voluntary bodies, and community groups to meet clients' needs.
• Participate in committees and working groups as appropriate to the duties of the post.

Requirements of the Role:

• Participate in the organisation's performance management process.
• Model the organisation's values, behaviours, and competencies at all times.
• Perform duties in accordance with Praxis rules, regulations, and policies.
• Carry out additional duties or roles as required.

Criteria:

Education, Experience & Training Qualifications

Essential

• Minimum of 4 years' experience in a supervisory or management role in a health and social care setting.

Qualification in:

• Social Work
• 1st Level Nursing
• Allied Health Profession
• Level 5 Leadership for Health and Social Care Services in a relevant pathway

• Must be registered with the appropriate body within the first six months of employment.

Desirable

• Demonstrable project management experience.
• Experience in policy review and refinement.
• Knowledge of accredited quality systems (e.g., ISO, etc.).
• Understanding of the legislative and regulatory environment affecting care provision in Northern Ireland.
• Knowledge of the local commissioning and provider environment in Northern Ireland concerning care services for people with learning disabilities and mental health needs.

Skills & Competencies:

• Full valid driving licence and access to own vehicle (If a disability precludes an individual from holding a driver's licence, it should be stated how they can meet the mobility requirement of the post)
• Flexibility in working hours.
• Willingness to volunteer for one event per year to assist service users or fundraising department.
• Knowledge and experience in budget management.

Attributes:

• Initiative, resourcefulness, and level-headedness.
• Pleasant, assertive, and diplomatic in approach.
• Highly motivated and innovative.

About the company

Praxis Care is a leading provider of specialist care and support services for individuals with complex needs, supporting individuals with mental ill health, learning disabilities, autism and dementia. The organisation is committed to delivering personalised, compassionate care that promotes independence and improves the quality of life for the individuals they serve. With innovative programs and a dedicated team, Praxis Care focuses on creating positive outcomes, empowering people to lead fulfilling lives while actively supporting communities across the UK, Ireland and Isle of Man.

Required Criteria

• 4 years of experience in a supervisory or management role in a health and social care setting.
• Full valid driving licence and access to own vehicle
• Qualification in: Social Work, 1st level Nursing, or Allied health professional or Level 5 in leadership in health and social care
• Right to Work in the UK

Desired Criteria

• Demonstrable project management experience.
• Policy review and refinement experience.
• Knowledge of accredited quality systems (e.g., ISO, etc.).

Skills you'll need

• Supervision
• Decision Making
• Leadership
• Ability to support clients with learning disabilities and/or complex needs