Head of Operations - BCorp SME London

JR United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player in the FMCG sector is seeking a Head of Operations to drive efficiencies and oversee operations as they expand. This role is crucial for maintaining quality and supporting growth, requiring a strategic leader with a knack for project management and operational excellence. You will lead teams, manage vendor relationships, and ensure compliance with sustainability initiatives. Join a dynamic company that values innovative ideas and is committed to making a positive impact in the market. If you are ready to take your career to the next level, we want to hear from you!

Benefits

Strong Benefits Package

Long-Term Incentive Plan (LTIP)

Short-Term Incentive Plan (STIP)

Qualifications

• Proven experience in operations management and managing 3PL partners.
• Strong project management skills with the ability to handle complex projects.

Responsibilities

• Oversee operations and finance teams, ensuring alignment with goals.
• Manage NPD and brand-related projects, ensuring timely delivery.
• Develop and manage the company’s business scorecard for continuous improvement.

Skills

Operations Management

Project Management

Vendor Management

Business Analytics

Supply Chain Management

Leadership

Problem-Solving

Education

Bachelor's Degree in Supply Chain Management

Master's Degree or Professional Certification (e.g., APICS, CIPS)

Tools

SAP

Oracle

Job description

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Head of Operations - BCorp SME London, london

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Client:

ECW Search

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Head of Operations – BCorp SME

• Strong Benefits package on offer including LTIP & STIP
• London based HQ

About the Company

One of the top SME business in the FMCG sector are hiring for their Head of Operations. This is a business that have exploded onto the scene with massive growth plans in grocery retail, a Founder led team that is second to none and a culture up there with the best the industry has to offer.

This is a brand that is as disruptive as they come. They have a brilliant team that have fantastic ideas putting the foundations in place with superb brand building which has created a strong following in their consumers and customer set.

Now is the time to hire a Business Ops leader to drive efficiencies and own the Operations functions as they continue to drive growth. These guys are serious, the products are the best tasting on market & the NPD pipeline is incredible. The time has come for the business to upskill and add firepower to their resources, with this role playing a pivotal part in the strategy for years to come and become part of the operating board in the following years.

About the Role

As this business continues to expand, we're looking for an experienced and strategic Head of Operations to join the team. This role is pivotal to ensuring the business operates at peak efficiency, supporting growth, and maintaining their commitment to quality. We are seeking a highly organised and driven Operations Manager to oversee and enhance our day-to-day business operations. Reporting directly to CEO & Founder, this role is crucial to the efficient and effective functioning of the company. If you have a knack for project management, financial oversight, and operational excellence, we’d love to hear from you.

Responsibilities

• Line Management: Provide leadership and oversight for the operations and finance teams, ensuring alignment with organisational goals and optimal team performance.
• New Product Development (NPD) & Brand Project Management: Take the lead on managing NPD and brand-related projects, ensuring timely delivery and alignment with company objectives.
• Business Scorecard Management: Develop, monitor, and manage the company’s business scorecard, tracking key performance indicators (KPIs) to drive continuous improvement.
• Vendor & Partner Management Oversee vendor and partner contracts, ensuring compliance and delivery excellence. Foster strong relationships to support company goals. Monitor and improve 3PL performance based on KPIs such as delivery times, cost-efficiency, order accuracy. Negotiate contracts with suppliers, manufacturers, and logistics partners.
• Business Reporting: Manage and refine business reporting processes, ensuring accurate and actionable insights for decision-making at all levels. Utilise data analytics to improve forecasting accuracy, track operational costs, and drive supply chain improvements. Provide reports to senior management on supply chain performance, costs, improvements.
• Sustainability and Compliance: Ensure supply chain operations adhere to all relevant regulations, including food safety standards and environmental regulations. Work with suppliers and partners to enhance sustainability initiatives, such as reducing carbon footprint, minimising packaging waste, and sourcing ethically. Work with B-Corp to ensure we hit all our objectives and continuously improve in line with playbook.

Qualifications

Bachelor’s degree in supply chain management, Operations, Business, or a related field. A master’s degree or professional certification (e.g., APICS, CIPS) is a plus.

Required Skills

• Proven experience in operations management, business management, or a related role
• Proven experience managing third-party logistics (3PL) partners and external suppliers.
• Strong project management skills, with the ability to manage multiple complex projects simultaneously.
• Excellent leadership and team management capabilities.
• Proficiency in business analytics and reporting tools.
• Experience with vendor and partner relationship management.
• Excellent problem-solving skills and a proactive approach to identifying opportunities for improvement.
• Proficiency in supply chain management software (e.g., SAP, Oracle, or similar platforms).
• Commitment to sustainability and knowledge of ethical sourcing practices including B Corp will be a plus.

Want to know more? We hope so... We’d love to receive and review your application. We will start the recruitment process immediately so get in touch with our ECW Search on [emailprotected]