Head of Operations

Hamilton Barnes ?; Slough; Hybrid; GBP 77,000 - 94,000; Full time

Job summary

Hamilton Barnes is seeking a Head of Engineering Operations to lead delivery and process across the engineering function on a permanent, hybrid basis around London Heathrow. This senior, customer-facing role emphasizes ownership of processes and ensuring work is completed on time to standard.

You do not need an engineering background; applications from operations leaders with telecoms or construction experience are welcomed, offering credibility with engineers and customers as you represent the

Qualifications

• Proven experience leading operations or delivery for engineering or field teams.
• Strong customer-facing skills with confidence to represent the business to customers.
• A process and compliance mindset, with experience making sure teams follow correct guidelines and standards.
• Ability to drive delivery to deadlines and hold teams to account.
• Based within commutable distance of London Heathrow for around three days per week on site.

Responsibilities

• Lead engineering operations and ensure work is delivered on time and to the required standard.
• Own and improve operational processes, ensuring teams follow guidelines, procedures and standards.
• Act as a senior customer-facing point of contact on delivery and process matters.
• Hold engineers and supervisors to account on timescales, quality and compliance.
• Monitor performance, identify risks and drive corrective action.
• Work with colleagues across the business to keep customers informed and confident in the service.

Skills

Delivery leadership

Customer-facing skills

Process discipline

On-site availability near Heathrow

Cross-functional collaboration

Job description

Job Title: Head of Engineering Operations

Are you an operations leader who is known for getting teams to deliver on time, to standard, and with customers who trust you?

A specialist communications engineering and managed services business is seeking a Head of Engineering Operations to lead delivery and process across its engineering function on a permanent, hybrid basis around London Heathrow. This is a senior, customer-facing operations role. The focus is on ownership of process, making sure engineers complete work on time, and ensuring all activity follows the correct guidelines and standards.

You do not need to come from an engineering or radio background. The business welcomes applications from operations leaders with a telecoms or construction background who can bring strong process discipline, credibility with engineers, and the confidence to represent the business with customers.

Here’s what’s in it for you:

• A senior head-of-function role with real ownership of delivery, process and customer confidence
• Hybrid working, with around three days per week on site near London Heathrow
• A role open to experienced operations leaders from telecoms and construction, so you can step up without needing a deep technical specialism

Responsibilities:

• Leading engineering operations and ensuring work is delivered on time and to the required standard
• Owning and improving operational processes, and ensuring teams follow correct guidelines, procedures and standards
• Acting as a senior customer-facing point of contact on delivery and process matters
• Holding engineers and supervisors to account on timescales, quality and compliance
• Monitoring performance, identifying risks and driving corrective action
• Working with colleagues across the business to keep customers informed and confident in the service

Skills/Must Have:

• Proven experience leading operations or delivery for engineering or field teams
• Strong customer-facing skills with the confidence to represent the business to customers
• A process and compliance mindset, with experience making sure teams follow correct guidelines and standards
• Ability to drive delivery to deadlines and hold teams to account
• Based within commutable distance of London Heathrow for around three days per week on site

Nice to Have:

• Background in telecoms or construction
• Experience in regulated infrastructure, utilities or transport environments
• Exposure to health and safety, SHEQ or work-control processes
• Managed service or maintenance operations experience
• Salary of up to £85,000, dependent on experience
• Hybrid working, with around three days per week on site near London Heathrow
• Senior leadership role with ownership of delivery, process and customer relationships

Salary: Up to £85,000