Head of Engineering Operations - Systems Integrator

Hamilton Barnes; Greater London; Hybrid; GBP 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid working

Senior leadership role

On-site near Heathrow

Job summary

Hamilton Barnes is seeking a Head of Engineering Operations to lead delivery and operational processes across its engineering function on a permanent, hybrid basis around London Heathrow.

In this senior, customer-facing role, you will own operational processes, drive timely project execution to standard guidelines, and manage key client relationships.

Qualifications

• Experience leading operations or delivery for engineering or field teams.
• Strong customer-facing skills and ability to represent the business to customers.
• A process and compliance mindset with experience ensuring teams follow guidelines and standards.
• Ability to drive delivery to deadlines and hold teams to account.
• Based within commutable distance of London Heathrow for around three days per week on site.

Responsibilities

• Lead engineering operations and ensure work is delivered on time and to the required standard.
• Own and improve operational processes, and ensure teams follow guidelines, procedures and standards.
• Act as a senior customer-facing point of contact on delivery and process matters.
• Hold engineers and supervisors to account on timescales, quality and compliance.
• Monitor performance, identify risks and drive corrective action.
• Collaborate across the business to keep customers informed and confident in the service.

Skills

Operations leadership

Customer facing

Process compliance

Deadline driven

On-site near Heathrow

Job description

Are you looking for an exciting new opportunity?

Join a specialist communications engineering and managed services provider with over three decades of experience delivering critical wireless infrastructure across complex,high-security environments.Supporting leading aviation,transportation,emergency services,and construction organizations,the business designs,deploys,and manages tailored wireless and mobile connectivity solutions nationwide.

The organization is seeking a Head of Engineering Operations to lead delivery and operational process across its engineering function on a permanent,hybrid basis around London Heathrow. In this senior,customer-facing operations role, the successful candidate will own operational processes,drive timely project execution to standard guidelines, and manage key client relationships.

Responsibilities:

• Leading engineering operations and ensuring work is delivered on time and to the required standard
• Owning and improving operational processes, and ensuring teams follow correct guidelines, procedures and standards
• Acting as a senior customer-facing point of contact on delivery and process matters
• Holding engineers and supervisors to account on timescales, quality and compliance
• Monitoring performance, identifying risks and driving corrective action
• Working with colleagues across the business to keep customers informed and confident in the service

Skills/Must Have:

• Proven experience leading operations or delivery for engineering or field teams
• Strong customer-facing skills with the confidence to represent the business to customers
• A process and compliance mindset, with experience making sure teams follow correct guidelines and standards
• Ability to drive delivery to deadlines and hold teams to account
• Based within commutable distance of London Heathrow for around three days per week on site

Desirable Skills:

• Background in telecoms or construction
• Experience in regulated infrastructure, utilities or transport environments
• Exposure to health and safety, SHEQ or work-control processes
• Managed service or maintenance operations experience

Benefits:

• Salary of up to £85,000, dependent on experience
• Hybrid working, with around three days per week on site near London Heathrow
• Senior leadership role with ownership of delivery, process and customer relationships
• Open to operations leaders from telecoms and construction, with no engineering background required

Salary:

• Up to £85,000