Head of Operations

Reech; Shrewsbury; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Annual leave

Bonus leave

Home-working days

Development budget

Living wage

Job summary

Reech, in Shrewsbury, United Kingdom, is seeking a Head of Operations to lead delivery across the agency, drive efficiencies and manage capacity. The role requires strategic thinking, performance analysis, and strong stakeholder management.

You will inspire delivery teams, ensure on-time project and retainer delivery, and drive disciplined processes. Experience in senior operational roles and familiarity with project management software (e.g., Teamwork) are essential.

Qualifications

• Experience: Proven experience (5+ years) in a senior operational role.
• Platform/Tech Knowledge: Expertise related to project management software, such as Teamwork.
• Soft Skills: Excellent communication and interpersonal skills with stakeholders.
• Values: Proactive and bold approach aligned with innovation and impact.

Responsibilities

• Inspire delivery teams, fostering collaboration and high performance aligned to KPIs.
• Ensure timely delivery of all project and retainer deliverables, monitoring scopes, timelines, SLAs and milestones.
• Ensure teams use project-management tools consistently and drive workflow efficiency.
• Forecast capacity requirements based on growth, ensuring effective resourcing.

Skills

Operations leadership

Delivery management

Stakeholder management

Strategic thinking

Performance analysis

Tools

Teamwork

Job description

As Head of Operations, you’ll be instrumental in leading delivery across the agency, driving efficiencies and managing capacity. This role requires strategic thinking and performance analysis to oversee agency delivery and processes, manage relationships with key stakeholders and drive discipline performance.

• Management: Inspire the delivery teams within the agency, fostering a collaborative and high-performance work environment, aligned to agency KPIs
• Delivery: Ensure the timely delivery of all project and retainer deliverables for all disciplines, monitoring performance against scopes of work, timelines, SLAs and milestones.
• Software & Processes: Ensure teams are using project-management tools consistently. Drive efficiency across workflows and internal processes.
• Resource: Forecast capacity requirements based on business objectives and growth plans, ensuring the agency is resourced effectively.

About You

We’re looking for someone with expertise in Operations and Delivery Management who excels in delivering results and working collaboratively. Ideally, you’ll bring:

• Experience: Proven experience (5+ years) in a senior operational role.
• Platform/Tech Knowledge: Expertise in related to project management software, such as Teamwork.com.
• Soft Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Values: A proactive and bold approach, aligned with our ethos of innovation and impact.

Why Reech

• Rest & Recharge: Enjoy 22 days annual leave (plus bank holidays) and accrue an additional day per annum after 2 years.
• Bonus Leave: PLUS, get an extra half day per quarter, two hours of appointment time per month, your birthday off, and enjoy a complete Christmas shutdown.
• Work From Home Days: Schedule designated home-working time for focused, distraction-free tasks.
• Personal Development: Benefit from collaborative agency working, group learning sessions, and individual training budgets designed to enhance career growth.
• Financial Fairness: As a Living Wage-Accredited and Family Wage-Compliant agency, benefit from competitive salaries, bonus schemes, and annual pay reviews.

Reech is not just a full-service marketing agency; we’re the architects of impactful experiences and results. Since 2009, we’ve grown to become one of Shropshire’s leading agencies, driven by a commitment to innovation, bold thinking, and brilliant execution. As an accredited B Corporation, we’re proud to integrate sustainability, ethical practices, and community engagement into everything we do.

Reech is committed to creating an inclusive and equitable workplace. We encourage applications from individuals of all backgrounds and are happy to make reasonable adjustments to support you throughout the interview process and in your role.

No Agencies Need Apply: We’re assembling our dream team directly.