Agency Operations Manager

Skreen Ai; West of England; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

EMI options

Gym in building

Private members' club discounts

Direct access to CEO

Job summary

Propelahed, a growing performance marketing agency, seeks an Agency Operations Manager to lead daily operations, manage resources, and drive efficiency across delivery teams. You will work closely with the CEO to shape operational frameworks and scale the business in a fast-paced environment.

This hands-on role involves defining processes, hiring and onboarding, and ensuring timely client delivery while developing the team for future growth. Bristol-based with hybrid work.

Qualifications

• Marketing knowledge from agency or in-house team.
• Experience with digital marketing campaigns and timelines.
• Proven management experience overseeing others' work.
• Familiar with project boards and time-tracking tools.
• Exceptional organisational skills for detailed work.
• Ability to stay calm under pressure in a fast-paced agency.
• Genuine enthusiasm for marketing and industry developments.
• Based in Bristol or within commuting distance for office three days a week.

Responsibilities

• Oversee capacity and resourcing, forecast needs and address crunch points.
• Define KPIs and productivity measures, turning data into decisions.
• Identify skill gaps and where training or hiring will have impact.
• Support and develop team through regular one-to-ones and reviews.
• Own and refine project boards and systems, streamline processes.

Skills

Capacity planning

KPI definition

Team leadership

Data analysis

Hiring & onboarding

Project management

Organisational skills

Calm under pressure

Marketing knowledge

Tools

Project boards

Time tracking

Job description

Join Our Team as an Agency Operations Manager

Are you ready to take the helm of operations in a dynamic, fast-scaling marketing agency where your insights and organisational skills can drive real change?

The Opportunity

Join a dynamic and rapidly growing performance marketing agency that leverages innovative AI technology to achieve outstanding results for our clients. We are seeking an Operations Manager to enhance and expand our delivery team and operational capabilities.

At Propelahed, we create growth systems encompassing strategy, paid media, SEO, content, analytics, CRO, and automation. As our client base expands and our team grows, we are looking for a dedicated Operations Manager.

In this role, you will take charge of the agency's daily operations: managing team assignments, ensuring we have the resources to take on new clients, identifying inefficiencies, and supporting the team in delivering their best work. You will collaborate closely with Andrew, our CEO, making key decisions that influence the agency's growth.

This is a hands-on position in a developing business environment. There's no existing playbook - you will be instrumental in crafting the operational framework.

What You Will Do

• Oversee capacity and resourcing, forecasting upcoming needs and addressing potential crunch points proactively.
• Define KPIs and productivity measures, transforming data into actionable decisions.
• Identify skill gaps and areas where additional training or hiring will have the most impact.
• Support and develop team members through regular one-to-ones and reviews, ensuring clarity in accountability.
• Own and refine our project boards and systems, streamlining processes to enhance efficiency.
• Ensure timely and quality delivery of client work, stepping in when necessary.
• Facilitate hiring and onboarding to integrate new team members quickly and effectively.

What You Will Need

• A genuine breadth of marketing knowledge from an agency or in-house team, with a strong understanding of digital campaign assembly and timelines.
• Experience with digital marketing campaigns, with insight into potential pitfalls.
• Proven management experience overseeing others' work and output.
• Fluency with systems and tools such as project boards and time tracking, with the ability to set them up effectively.
• Exceptional organisational skills to manage details efficiently.
• Ability to remain calm under pressure, especially in a fast-paced agency environment.
• Real enthusiasm for marketing and a keen interest in industry developments.
• Based in Bristol or within comfortable commuting distance to attend the office three days a week.

Where and How You Will Work

This is a full-time hybrid role based in Bristol, requiring three days per week in our Berkeley Square office. The salary ranges from GBP 40,000 to GBP 60,000 annually, reflecting your experience and expertise.

Why Join Us

• Enjoy hybrid working with three days in our Bristol office and two days from home.
• Benefit from EMI options and access to a gym in the building.
• Gain entry to a private members' club with exclusive discounts on food, hotels and more
• Have a real influence in shaping the agency's systems, with direct access to the CEO.

About Propelahed

Propelahed is a performance marketing agency that designs intelligent growth systems for scaling businesses. We focus on commercial outcomes over vanity metrics, combining AI with human expertise to build multi-channel growth engines. Our approach prioritises measurable results and systems thinking, making us a proactive, long-term partner for our clients.