Head of Operations

theprintspace; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

theprintspace in London (Shoreditch) is seeking a hands-on Head of Operations to own the flow layer of our high-volume fulfillment. You will ensure on-time dispatch across three sites, manage stock and capacity forecasting, and quantify the cost of avoidable failures.

You will replace manual workflows with software, run models and dashboards, and report to the CEO. This role requires a quantitative mindset, five-plus years in operational management, and the ability to balance time, cost and

Qualifications

• At least five years in operational management of a high-volume, deadline-driven workflow with cost or service-level accountability.
• STEM, economics or equivalent background is required.
• Ability to model problems live and use data to drive decisions.

Responsibilities

• Own the flow layer of the operation, ensuring on-time dispatch across sites.
• Forecast stock and capacity and quantify avoidable costs (air freight, stock-outs, transfers).
• Replace manual workflows with software-driven processes and dashboards.
• Report to the CEO and work with production managers and the Global Production Director.

Skills

Quantitative mindset

Analytical thinking

High agency

Operations leadership

Education

STEM, Economics or equivalent

Tools

Claude Code

Codex

Job description

London (Shoreditch), on site. Full time, permanent.

We make and ship fine art prints, framed artworks, apparel and run online auctions from London, Düsseldorf, Dallas and Brooklyn, for the creators and artists our platform, creativehub.io, sells for.

Production is scaling by an order of magnitude over the next three years. That will not happen by working harder. It will happen because someone treats the operation as a system (orders, stock, people, cash) uses AI intelligently, models it, and gets hands on and finds the constraints and removes them one by one. That someone is you.

The job. You own the flow layer of the operation: on-time dispatch across the three sites, stock and capacity forecasting, the cost of avoidable failures (air freight, emergency transfers, stock-outs), and the steady replacement of manual workflows with software. You run it to models and dashboards, not memory, and you report to the CEO. Production itself is run by our production managers and the Global Production Director; you make the system around them work.

You should understand time, cost and quality as trade-offs, and to be comfortable that balancing them is mostly a quantitative exercise.

Two things we screen for. Please read before applying.

1. A quantitative mind. STEM, economics or equivalent. This is a prerequisite. You will be asked to model a problem live in the interview. If reaching for a script is not your natural first move, this is not your role. We use Claude Code, Codex etc daily and expect you to as well.

2. High agency. People who define their own goals, search the solution space, build the solution and

measure the result. We prioritise engagement and ambition above experience: beyond the minimum

below, we do not care how many years you have, we care how you think and what you have built.

Minimum experience. At least five years in operational management, solving problems and running or materially improving a high-volume, deadline-driven workflow with real accountability for cost or service levels.

Who this suits. Someone who has been the analytical engine of an operations, bizops or supply-chain team at a fast-growing business, has owned a workflow or a site improvement end to end, and is ready for the first

\"Head of\" title. This is a hands-on head-of role in a company of our size, not a chief operating officer post, and we would rather say so now.