Head of Operations

Telent Technology Services Ltd; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Car Allowance

Private Medical Cover

34 days holiday, incl. public holidays

Company pension scheme

Wellbeing portal

Job summary

Telent Technology Services Ltd in London seeks a Head of Operations to lead the night-time London Underground activities, delivering strategic and operational leadership across planned and reactive maintenance for long-term fire and communications contracts.

This is a dedicated night-shift role (Sunday-Thursday, 10:00pm-6:00am) requiring on-site presence at our Pirin Court office. You will drive performance, safety and service quality, with escalation through to resolution.

Qualifications

• Experience leading multi-disciplined teams on-site in a technology/services environment.
• Strong leadership capabilities with a data-driven mindset.
• IOSH Managing Safely certification or equivalent health and safety training.
• Experience managing SLA and contractual performance.

Responsibilities

• Lead and drive the performance of night-time operational teams through managers to ensure accountability and delivery.
• Ensure delivery meets contractual, quality, HSE requirements and operational standards.
• Monitor performance against SLAs and KPIs; identify issues and improve delivery and response times.
• Drive efficiencies and continuous improvement using data and performance reporting.
• Optimise deployment of the workforce while maintaining safety and fatigue management.
• Provide senior operational oversight during the night shift and escalate to resolution.

Skills

Leadership

Data-driven decision making

SLA management

Stakeholder management

Team management

Strategic planning

Education

IOSH Managing Safely

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Reporting to the Account Director, the Head of Operations will lead our London Underground night-time operations, providing strategic and operational leadership across Planned and Reactive Maintenance for long-term Fire and Communications contracts, as well as Minor, Intermediate and major installation projects.

This is a dedicated night-shift role (Sunday-Thursday, 10:00pm-6:00am) requiring on-site presence at our Pirin Court office throughout the shift.

What you’ll do:

• Lead and drive the performance of the night-time operational teams, working through the relevant managers to ensure clear accountability, effective delivery and consistent performance.
• Ensure operational delivery meets contractual, quality, health and safety requirements, with particular focus on compliance, safe systems of work and agreed operational standards.
• Monitor operational performance against SLAs, KPIs and work-bank requirements, identifying issues proactively and taking action to improve delivery and response times.
• Drive operational efficiencies and continuous improvement, using data and performance reporting to identify trends, reduce rework and improve the effectiveness of the night-time operation.
• Optimise the deployment and utilisation of the operational workforce, ensuring resources are effectively managed while maintaining appropriate working time, fatigue and safety requirements.
• Provide senior operational oversight and escalation during the night shift, ensuring priority incidents are quickly identified, appropriately managed and escalated, with clear ownership through to resolution.

Who you are:

You’re an experienced operational leader with a proven track record of managing large teams, driving performance and delivering continuous improvement. You’re proactive, data-driven and confident holding managers accountable in a fast-paced operational environment.

Key Requirements:

• Demonstrable relevant work place experience of managing multi-disciplined teams to deliver projects/tasks on a designated site(s), preferably in a Technology Services environment.
• Strong influence and persuasion skills
• Strong Leadership capabilities
• IOSH Managing Safely
• Data-driven decision making
• SLA & contractual performance management
• Stakeholder management & communication
• Proactive thinking & decision making

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

• Car Allowance
• Private Medical Cover
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS IND1