Head of Operations

Veterans Outreach Support; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading charity, Veterans Outreach Support, is seeking a Head of Operations to manage day-to-day operations and ensure compliance while working closely with leadership. This role requires strong organisational and leadership skills and offers the chance to make a meaningful impact on the lives of veterans and their families.

Qualifications

• Demonstrated business administration and management skills.
• Ability to build strong relationships at all levels.
• Strong commitment to equality, diversity, and inclusion.

Responsibilities

• Manage the day-to-day operations of VOS.
• Oversee business administration, people issues, and regulatory compliance.
• Represent VOS in external relations with stakeholders.

Skills

Organisational skills

Leadership

Emotional intelligence

Interpersonal skills

Communication skills

IT competence

Job description

We are working in partnership with Veterans Outreach Support (VOS), a well-known, award-winning, UK registered charity that supports those who have served our nation, in the Armed Forces and Merchant Navy, through the provision of welcoming and relaxed settings where UK veterans and family members can access welfare, wellbeing, and mental health support. VOS’s development has taken them well beyond these elements to a wide-ranging, person-centered one-stop shop that provides direct and holistic support.

VOS is now seeking a Head of Operations, who will directly support the Chief Executive by taking responsibility for the day-to-day operations of VOS, working in close cooperation with the Head of Care (Deputy CEO). In addition to managing the Operations Department, as well as overseeing business administration and people issues, the non-clinical, business-related contracts, the post-holder will be responsible for managing regulatory compliance, financial planning (with the VOS Finance Manager), and external relations, with delivery partners and other stakeholders, where they will also have representational duties, acting as lead for CRM implementation Health & Safety, and is the VOS Deputy Designated Safeguarding Lead.

Successful candidates must be able to demonstrate the following:

• Excellent business administration and management, with exceptional organisational skills.
• Effective leadership skills, with a high level of emotional intelligence (EQ), with outstanding interpersonal and communication skills, especially listening skills, with the ability to build strong relationships at all levels.
• Strong commitment to equality, diversity, and inclusion.
• Competent in use of IT systems and social media, including video-conferencing and MS Office software.
• Ability to travel independently, across all VOS locations.

We are seeking a proactive, flexible and responsive leader with a strong team player work ethic, capable of working as part of a dynamic, high-tempo team, including with volunteers and other supporters and partners.

For more information, please contact Louise Portnall, Recruitment Consultant at Charisma Charity Recruitment on 01962 813300 or email [e-mail]. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage expressions of interest from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Royal Maritime Hotel, Portsmouth / limited scope for homeworking/flexibility. Requires the ability to travel independently, across VOS locations, including the Isle of Wight (IOW)

Closing date: Thursday 10th July 2025

Charisma vetting interviews must be completed by lunchtime on the 16th July prior to shortlist submission by EOD

Interviews with VOS: w/c 21 July