Head of Operational Quality

Richmond Villages; Stratford-upon-Avon; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Pension match contribution up to 6% employee and 12% employer

Life assurance (7 x basic salary)

Private medical insurance including family cover

33 days annual leave plus 3 paid volunteer days

Career development opportunities

Job summary

A leading care services provider is looking for a Head of Operational Quality to ensure compliance and the highest standards of care across its homes. The role requires strong leadership skills and understanding of the UK care sector. This full-time position offers competitive salary and benefits, alongside opportunities for national travel and hybrid working.

Qualifications

• Strong understanding of the UK care sector and CQC regulatory framework.
• Proven experience in senior leadership roles within quality assurance.
• Ability to influence at all levels, including with regulators and senior stakeholders.
• Passion for person-centred care and improving resident outcomes.
• Experience managing nursing care homes is advantageous.

Responsibilities

• Lead on clinical quality, regulatory compliance, and risk management.
• Partner with MD and operational leaders for continuous improvement.
• Support and oversee the performance of CQC Registered Managers.
• Use clinical metrics and data to identify risks and ensure early intervention.
• Represent Richmond Villages in clinical governance forums and with external stakeholders.

Skills

Understanding of UK care sector

Senior leadership experience

Influencing skills

Passion for person-centred care

Experience managing nursing care homes

Job description

Senior Specialist Recruitment Consultant - Home Management & Professional (Care Services)

Head of Operational Quality – Richmond Villages (Bupa)

Home based with national travel to our Richmond Village Sites and head offices

Permanent

Full Time – 40 hours per week

£Competitive plus fantastic benefits including excellent employer pension contributions and private health insurance for you and family members

Help shape the future of care at Richmond Villages.

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Richmond Villages is a key part of that mission - delivering person-centred care in beautiful, supportive environments.

We’re looking for a passionate and experienced leader to join us as Head of Operational Quality, ensuring the highest standards of care and compliance across our care homes and domiciliary services.

What’s in it for you?

• Pension match contribution up to 6% employee and 12% employer
• Life assurance (7 x basic salary)
• Private medical insurance including family cover
• 33 days annual leave (inclusive of statutory bank holidays) plus 3 paid volunteer days per year
• Plus many more fantastic benefits to benefit you and your loved ones

About the Role

As Head of Operational Quality, you’ll:

• Lead on clinical quality, regulatory compliance, and risk management across Richmond Villages.
• Partner with the Managing Director and operational leaders to drive continuous improvement.
• Support and oversee the performance of CQC Registered Managers.
• Use clinical metrics and data to identify risks and ensure early intervention.
• Represent Richmond Villages in clinical governance forums and with external stakeholders.
• Contribute to strategic initiatives including dementia care and service innovation.

What We’re Looking For

• Strong understanding of the UK care sector and CQC regulatory framework.
• Proven experience in senior leadership roles within quality assurance.
• Ability to influence at all levels, including with regulators and senior stakeholders.
• Passion for person-centred care and improving resident outcomes.
• Experience managing nursing care homes is advantageous.

Why Join Us?

• Be part of a purpose-driven organisation that values bravery, care, and responsibility.
• Work flexibly with national travel and hybrid working.
• Access to Bupa benefits including health insurance, wellbeing support, and career development.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Health Care Provider

Industries: Nursing Homes and Residential Care Facilities