Head of Operational Network Control

Severn Trent Water; Coventry; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

30% bonus

Car allowance £6,900

31 days holiday

Job summary

Severn Trent Water in Coventry is seeking a Head of Operational Network Control to lead the real-time operation of the water and wastewater network. You will manage a large, 24/7 team across diverse functions to ensure safe, reliable and efficient service for millions of customers.

Based at the Coventry head office, you will influence investment decisions, drive improvements and lead major incident responses while staying flexible to attend the office as needed and support operational continuity.

Qualifications

• Senior operational leader with experience leading real-time control and operational performance of a critical infrastructure network.
• Water industry experience is desirable but not required across related sectors such as gas, electricity, rail or telecoms.

Responsibilities

• Lead a team of around 770 colleagues on a 24/7 basis across diverse operational, technical and support functions.
• Oversee operational control, incident management, network resilience, OT and environmental performance.
• Shape investment decisions and drive operational improvements with senior leaders.
• Be available to attend the Coventry office and support incidents and emergencies outside normal hours.

Skills

Operational leadership

Incident management

Stakeholder engagement

Strategic planning

Job description

Head of Operational Network Control

Coventry

£Competitive, upto 30% bonus, £6,900 car allowance, 31 days holiday (plus bank holidays)

At Severn Trent, we're trusted with delivering one of life's essentials to millions of customers every day, and our operation is a large one. 24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, every toilet flushed is only possible because of over 10,000 brilliant employees working across our patch

We're looking for an exceptional leader to join us as Head of Network Control, leading one of the most critical operational functions across Severn Trent.

LET'S TELL YOU MORE

Our Network Control team is at the heart of delivering for customers every day, ensuring our networks operate safely, efficiently and reliably from our centralised control centre in Coventry. The team acts as the operational nerve centre of the business, overseeing the real-time operation of the water and wastewater network and ensures a safe, reliable and efficient service for more than eight million customers every day.

The Head of Network Control is a highly visible leadership role responsible for a team of around 770 colleagues who work on a 24/7 basis across a diverse portfolio of operational, technical and support teams. You’ll have responsibility for operational control, incident management, network resilience, operational technology, environmental performance and business change.

You’ll also work closely with senior leaders across the organisation, helping to shape investment decisions, drive operational improvements and ensure readiness for future challenges and opportunities.

Finally, this role requires a willingness to attend the office and support operational incidents and emergency responses on a 24/ 7 basis when required, where you’ll provide leadership during major incidents and emergency events, supporting effective decision-making, coordination and organisational learning.

WHAT WE'RE LOOKING FOR

We're looking for a proven senior operational leader significant leadership experience with experience leading the real-time control and operational performance of a critical infrastructure network.

Water industry experience would be desirable, however we would also welcome applications from those in other sectors such as; gas, electricity transmission or distribution, rail, telecommunications networks, highways or other similar critical national infrastructure.

The role is based in our Coventry head office, where you’ll spend the majority of your time supporting your team working with the members of the executive and SMT.

We’re an operational business who provide a vital service to millions of customers in our region. Our customers, and our communities are at the heart of everything we do, and as a member of the company senior management team you may be required to attend the office at short notice or outside of normal hours to support them.

Being in a reasonable daily proximity to our office is therefore important, and we can offer relocation support to move the Midlands if needed.

HOW WE'LL REWARD AND CARE FOR YOU IN RETURN

We employ thousands of people who love what they do – and rest assured – we also offer a fantastic benefits package as well!

On top of a great £competitive salary, you’ll enjoy up to 30% bonus, £6,900 car allowance, 31 days holiday (plus bank holidays), a fantastic pension scheme where we’ll double your contribution (up to 15%) and loads of other benefits.

By joining us, you’ll have the opportunity to make a significant impact in the community by providing valuable work experience opportunities. You’ll work in a supportive environment that values your contributions and encourages professional growth. Plus, you’ll be part of a team dedicated to fostering partnerships and creating meaningful experiences for students and community members alike.