Head of Operational Intelligence & Planning

Manor Royal Business District; Crawley; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

People’s Partnership in Crawley is seeking a Head of Operational Planning, MI and Insights to lead planning, MI and analytics across a fast-growing financial services environment. You’ll drive data-driven decision making, build an Operational Intelligence function, and oversee reporting to the COO, executives and board.

The role focuses on forecasting, capacity planning, reporting, and insight, leveraging AI, automation and Microsoft Fabric.

Qualifications

• Leadership experience across Operational Planning, MI, Analytics or Operational Intelligence.
• Proven transformation leadership involving data, automation and AI.
• Advanced Power BI and data visualisation expertise.
• Strong stakeholder management and influencing skills.
• Experience within complex operational environments; knowledge of contact centre forecasting & MI reporting metrics including Erlang.

Responsibilities

• Lead and develop the Operational Planning, Forecasting, MI and Insights functions.
• Develop and deliver a multi-year Operational Intelligence transformation strategy.
• Oversee production of all Operational, COO, Executive, Trustee and Board reporting.
• Drive continuous improvements in reporting standards.
• Develop and deliver a strategic roadmap for AI, automation and advanced analytics in the operational data space.
• Identify and implement opportunities to automate manual reporting, forecasting and planning processes.
• Champion Microsoft Fabric, Power BI, Copilot and emerging technologies.
• Develop predictive and prescriptive analytical models to support proactive decision making.
• Lead short, medium and long-term operational forecasting and workforce planning.
• Support operational resilience through workforce modelling and resource planning.
• Drive effective utilisation of Verint, Genesys, PowerBI and Fabric platforms.

Skills

Leadership

Transformation leadership

Stakeholder management

Forecasting & MI reporting

Data analytics

Contact centre forecasting

Tools

Power BI

Erlang

Job description

People’s Partnership in Crawley is seeking a Head of Operational Planning, MI and Insights to lead planning, MI and analytics across a fast-growing financial services environment. You’ll drive data-driven decision making, build an Operational Intelligence function, and oversee reporting to the COO, executives and board.

The role focuses on forecasting, capacity planning, reporting, and insight, leveraging AI, automation and Microsoft Fabric.