Head of Operational Analytics

Energy Vault; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A progressive energy company in London is seeking an experienced data leader to manage data teams and enhance customer satisfaction through data insights. This role involves leading operations and ensuring data quality. The ideal candidate has experience in customer-focused environments and is enthusiastic about leading data initiatives. This position offers a unique culture that nurtures learning and innovation.

Benefits

Salary Transparency

Unique Culture

Employee Benefits

Qualifications

• Experience supporting operational teams.
• Management experience and hands-on data tool expertise.
• A passion for practical data work and leading teams.

Responsibilities

• Lead data operations teams in the UK.
• Coordinate data support for global operations.
• Ensure data quality and communicate findings.

Skills

Data analysis

Leadership

Customer service orientation

Data quality management

Tools

Python

Databricks

Kubernetes

Terraform

Airflow

DBT

Job description

Octopus has built worldwide renown for its customer service. We are the only one of the big six energy providers in the UK that has a positive net promoter score, and are now expanding this success globally.

Underlying this success is the Kraken technology platform, designed from the ground up for the energy sector, covering everything from billing to managing customer interactions.

We are seeking an experienced data leader to oversee our data analysts and scientists supporting operational teams. The role involves enabling teams to extract key insights from the Kraken platform to enhance customer satisfaction. The successful candidate will report directly to the Global Head of Data Science, a member of the Octopus Energy Group senior leadership team.

This is a fantastic opportunity to work on core data challenges at a company passionate about innovative technology to transform energy use and advance towards Net Zero.

What You’ll Do

• Lead our UK-based data operations teams, developing and nurturing analysts.
• Prioritize and coordinate data teams supporting Octopus’ global operations, balancing local needs with international opportunities.
• Participate in the UK operational leadership team, guiding strategy and decision-making through data insights.
• Ensure data quality and integrity, maintaining accurate, reliable, and actionable metrics.
• Promote data democratization and analytical capabilities within operational teams.
• Communicate complex data findings clearly and effectively.

What You’ll Have

• Experience supporting operational teams in customer-focused companies.
• Management experience, including managing managers.
• Hands-on experience with advanced tools in our data platform stack (listed below).
• Passion for both practical data work and leading teams to deliver insights.
• Broad experience applying various analytical techniques across different company sizes.

Our Data Platform Stack

• We employ software engineering best practices to design, test, and deploy our data services using:

• Python, Databricks, Kubernetes, Terraform, Streamlit, Airflow, Circle CI, Parquet and Delta on S3, Spark, DBT, SparkSQL.

Why You'll Love It Here

• Salary Transparency: Discuss your salary expectations during your call with our recruiters. We prioritize finding the right fit over fixed salary ranges.
• Unique Culture: Octopus Energy Group fosters a culture of learning, autonomy, and innovation. Recognized as a top employer, we celebrate our inclusive and empowering environment. Learn more through our CEO’s podcast and awards.
• Visit our UK perks hub - Octopus Employee Benefits

Our process typically takes up to 4 weeks, involving conversations with our recruitment team. For questions, contact us at [e-mail].

If this sounds like you, we’d love to hear from you.

We aim to provide all candidates with the tools and environment to succeed. If you need accommodations or have preferences, let us know to customize your interview experience.

We encourage applicants from all backgrounds, especially those who may not meet 100% of the listed requirements. We value diverse, honest, and empathetic people. As an equal opportunity employer, we do not discriminate based on any protected attributes, and strive for an inclusive workplace.