Head of Networks & Operations — Hybrid UK

First Point Group; Greater London; Hybrid; GBP 180,000 - 260,000; Full time

Job summary

First Point Group is seeking a senior leader to assume Head of Networks / Chief Network Officer in London. The role oversees Networks Operations, Engineering, Architecture and Service Performance across multi-site environments, guiding a large technical leadership team.

You will align network strategy with commercial priorities and customer outcomes, while managing budgets and vendor relationships. The position emphasises operational maturity, collaboration, and leadership development, with a

Qualifications

• Senior leadership experience in telecom, connectivity, or technology infrastructure.
• Experience leading multidisciplinary Network Operations, Engineering, Architecture and Service teams at scale.
• Strong understanding of large-scale, business-critical network environments.
• Proven improvements in network reliability, SLAs, customer experience and operational efficiency.
• Experience delivering complex network transformation and service-improvement programmes.
• Technical credibility across network architecture, resilience, security, capacity and operational risk.
• Commercial experience managing significant OPEX, CAPEX and headcount budgets and delivering cost efficiencies.
• Strong executive, customer, supplier and carrier stakeholder-management experience.
• Ability to balance technical strategy and innovation with operational stability and commercial return.

Responsibilities

• Set and execute the network strategy and technology roadmap aligned with commercial and customer objectives.
• Lead Network Operations, Engineering, Architecture and Service Performance, establishing clear accountability across the function.
• Own network availability, resilience, capacity, security, performance and associated business risk.
• Drive SLA/OLA achievement, continuous improvement and major incident/service recovery.
• Set technical direction and ensure network architecture is scalable, resilient, supportable and commercially sustainable.
• Lead transformation across automation, observability, operational efficiency and AI-enabled network operations.
• Work with Product, Delivery, Commercial and Customer teams to improve customer experience, retention and growth.
• Own network OPEX, CAPEX and headcount budgets, driving cost optimisation and measurable EBITDA improvement.
• Build business cases for network investment and transformation initiatives.
• Manage strategic suppliers, carriers and technology vendors.
• Lead senior customer escalations and executive-level network discussions.
• Build a high-performing network organisation with strong succession, capability and employee engagement.

Skills

Senior leadership

Telecom leadership

Network Operations

Engineering

Architecture

Service performance

Cost optimisation

Budget management

Stakeholder management

Strategic planning

Automation/AI

Job description

First Point Group is seeking a senior leader to assume Head of Networks / Chief Network Officer in London. The role oversees Networks Operations, Engineering, Architecture and Service Performance across multi-site environments, guiding a large technical leadership team.

You will align network strategy with commercial priorities and customer outcomes, while managing budgets and vendor relationships. The position emphasises operational maturity, collaboration, and leadership development, with a