Head of Multi-Site Hospitality Operations

Grind; Greater London; On-site; GBP 85,000 - 90,000; Full time

Benefits offered by this job

Extra Holiday

NEST Pension

Financial support: interest-free loans

Referral Bonus: up to £300

Discounts online: up to 40%

SpectrumLife EAP

Crew Card: 50% off, 2 free coffees

Friends & Family Discount

Meals on Duty

Social Events

Enhanced Maternity and Paternity

Job summary

Grind is a hospitality company based in London, renowned for its coffee, food and cocktails across several sites. The Head of Operations will lead the Grind-owned estate’s operational performance, ensuring standards and commercial results are delivered consistently across all locations.

The role partners with the Managing Director and Support team to align operations with strategic priorities, while actively coaching an operations leadership team and maintaining a strong site presence.

Qualifications

• Experience leading operations across a multi-site hospitality estate.
• Strong commercial and financial acumen.
• Proven ability to translate business strategy into clear operational plans.
• Experience coaching Operations Managers or equivalent roles.
• Excellent communication and collaboration skills with a leadership style that balances strategy and hands-on site presence.

Responsibilities

• Lead the operational performance of the Grind-owned estate, ensuring consistently high standards across all locations.
• Set clear operational priorities, expectations and ways of working across the estate.
• Work closely with the Managing Director to translate business strategy into effective operational plans.
• Act as the senior operational escalation point for site-level challenges, providing clear direction and support.
• Ensure Grind-owned locations consistently deliver the brand experience expected by customers and set by the business.
• Identify and lead opportunities to strengthen operational performance, consistency and efficiency across sites.
• Take ownership of the overall financial performance of the Grind-owned estate, including sales, margin, labour and cost control.
• Collaborate closely with Finance, People, Marketing, Property and other central stakeholders to ensure operational plans are joined up and commercially effective.
• Lead, coach and develop a high-performing operations leadership team, supporting succession planning and leadership development.
• Spend regular time across sites, building strong relationships with teams and staying close to operational realities.

Skills

Multi-site operations

Commercial acumen

People leadership

Communication skills

Strategic planning

Job description

Grind is a hospitality company based in London, renowned for its coffee, food and cocktails across several sites. The Head of Operations will lead the Grind-owned estate’s operational performance, ensuring standards and commercial results are delivered consistently across all locations.

The role partners with the Managing Director and Support team to align operations with strategic priorities, while actively coaching an operations leadership team and maintaining a strong site presence.