Head of Membership Engagement

JR United Kingdom; York; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A leading Trade Association based in Southwark, Central London, is seeking a Head of Membership Engagement to drive the growth of member services. This full-time, permanent role requires expertise in developing strategies to enhance member engagement and retention while working closely with the executive team. Key responsibilities include fostering relationships with current and prospective members and leading initiatives to ensure sustainable membership growth across England and Wales.

Benefits

26 days annual leave

Company pension

Life insurance

Flexible working

Qualifications

• Significant experience in growing membership and managing membership services.
• Experience in developing administrative processes.
• Strong strategic planning and business development skills.

Responsibilities

• Develop and deliver membership engagement, recruitment, and retention strategies.
• Review and strengthen current membership engagement approach.
• Build strong relationships with members at a senior level.

Skills

Strategic planning

Business development

Interpersonal skills

Communication skills

Tools

CRM databases

Job description

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Southwark, Central London – Hybrid Working with Travel around England and Wales

Basic Salary Up to £50,000, dependant on experience plus excellent benefits: 26 days annual leave, company pension & life insurance, and flexible working.

Full Time Permanent Role

Our client, a leading Trade Association based in Southwark, Central London, is seeking a Head of Membership Engagement to join their team.

If you are a Head of Membership with proven experience in member engagement, working for a similar organisation such as a Trade Association, Professional Body, Membership Organisation, Subscription Organisation, Not for Profit, Charity, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, or Public Sector, we would love to hear from you.

The Role of Head of Membership Engagement

Working under the direction of the Executive Director, the postholder will be responsible for developing and delivering membership engagement, recruitment, and retention strategies to ensure the organisation continues to:

• Deliver excellent support to members
• Ensure retention of current members
• Increase recruitment of new members

Duties and Responsibilities

• Review current approach to membership engagement, recruitment, and retention, and devise strategies to formalise and strengthen these activities.
• Build and sustain strong relationships with members at a senior level.
• Identify prospective companies that could become members.
• Implement a membership growth strategy targeting prospective members across the UK, aiming for annual growth in all segments.
• Engage with existing and prospective members at CEO/executive level.
• Communicate the benefits of membership to both current and potential members.
• Respond to queries about member benefits from potential new members.
• Develop and implement processes and systems to enhance the member experience.
• Represent member interests by creating feedback loops and collaborating with other team members.
• Design and execute an annual Membership Survey to monitor success and identify improvement areas.
• Manage new membership applications and renewals, coordinating with the Finance Director on membership rates and payment invitations.
• Coordinate the administration of member meetings, including minute-taking and action tracking.
• Promote member activities through channels like the website, communications, and resources.

Person Specification – Knowledge and Experience

• Significant experience in growing membership and managing membership services in a similar organisation.
• Experience in developing and improving administrative processes.
• Strong strategic planning and business development skills.
• Excellent interpersonal, influencing, and communication skills at CEO/executive level.
• Experience managing CRM databases.

The role requires good networking and team-working skills, working closely with the executive team. Although mainly based in London, attendance at events and meetings across England and Wales is required.

To Apply

Please send your CV. Due to high application volume, only successful candidates will be contacted. If you do not hear within 10 working days, consider your application unsuccessful.

Membership Bespoke is acting as a recruitment agency for this role and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, belief, marital status, or pregnancy and maternity.

Membership Bespoke has over 10 years of experience in recruitment for Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.