Head of Membership Engagement

JR United Kingdom; Lincoln; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading Trade Association in Central London seeks a Head of Membership Engagement to develop and enhance strategies for member engagement and retention. This full-time permanent role requires strong experience in membership services and the ability to communicate effectively with executives across the UK.

Benefits

26 days annual leave

Company pension

Life insurance

Flexible working

Qualifications

• Significant experience in growing membership services.
• Experience in developing administrative processes.
• Excellent interpersonal and communication skills.

Responsibilities

• Develop and deliver membership engagement and retention strategies.
• Review and improve membership recruitment processes.
• Manage new membership applications and renewals.

Skills

Strategic planning

Communication

Networking

Interpersonal skills

Tools

CRM databases

Job description

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Southwark, Central London – Hybrid Working with Travel around England and Wales

Basic Salary Up to £50,000, dependant on experience plus excellent benefits: 26 days annual leave, company pension & life insurance, and flexible working.

Full Time Permanent Role

Our client, a leading Trade Association based in Southwark, Central London, is seeking a Head of Membership Engagement to join their team.

If you are a Head of Membership with proven experience in member engagement, working for a similar organisation such as a Trade Association, Professional Body, Membership Organisation, Subscription Organisation, Not for Profit, Charity, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, or Public Sector, we would love to hear from you.

The Role of Head of Membership Engagement

Working under the direction of the Executive Director, the postholder will be responsible for developing and delivering membership engagement, recruitment, and retention strategies to ensure the organisation continues to:

• Deliver excellent support to members
• Ensure retention of current members
• Increase recruitment of new members

Duties and Responsibilities

• Review current approach to membership engagement, recruitment, and retention; devise strategies to formalise and strengthen activities in these areas
• Build and sustain strong relationships with members at a senior level
• Identify prospective companies for membership
• Implement a membership growth strategy targeting prospective members across the UK, aiming for annual growth in all segments
• Engage with existing and prospective members at CEO/exec level
• Communicate benefits of membership to current and potential members
• Respond to queries about member benefits
• Develop new processes and systems to enhance member experience
• Gather and act on member feedback through surveys and other channels
• Manage new membership applications and renewals, coordinating with the Finance Director on membership rates and payments
• Oversee administration of member meetings, including minute-taking and action follow-up
• Promote member activities via website, communications, and resources

Person Specification – Knowledge and Experience

• Significant experience in growing membership and managing membership services in similar organisations
• Experience in developing administrative processes
• Strategic planning and business development skills
• Excellent interpersonal and communication skills at executive level
• Experience managing CRM databases

The role requires good networking and team-working skills across the organisation. While primarily based in London, attendance at events and meetings across England and Wales is expected.

Application Process

To apply, please send your CV. Due to high volume, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.

Membership Bespoke acts as a recruitment agency for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, marital status, or pregnancy and maternity.

With over 10 years of experience, Membership Bespoke provides tailored recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.