Head of Membership & Customer Value

Per-Scent; Manchester; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts on fragrances

Hybrid work model with 15 WFH days

Free onsite gym and parking

Job summary

The Fragrance Shop is seeking a commercially minded Head of Membership to lead MyTFS, the UK’s leading fragrance membership. You will own strategy, proposition and commercial performance across acquisition, activation, retention and value delivery, spanning stores, web and app.

The role requires deep customer insight, cross-functional leadership and a track record of scaling loyalty propositions. With a hybrid work model, you will partner closely with Finance, Trading, Marketing and Technology

Qualifications

• Experience building membership, loyalty or subscription propositions.
• Strong commercial and customer-growth experience.
• Ability to translate customer insight into priorities and actions.

Responsibilities

• Lead the strategy, proposition and commercial performance of MyTFS.
• Identify growth opportunities in membership lifecycle: acquisition, activation, retention and renewal.
• Shape end-to-end member experience across stores, web and app.
• Develop data-driven insights to improve lifetime value and engagement.

Skills

Membership strategy

Cross-functional leadership

Customer insights

Digital experience

Job description

The Fragrance Shop is seeking a commercially minded Head of Membership to lead MyTFS, the UK’s leading fragrance membership. You will own strategy, proposition and commercial performance across acquisition, activation, retention and value delivery, spanning stores, web and app.

The role requires deep customer insight, cross-functional leadership and a track record of scaling loyalty propositions. With a hybrid work model, you will partner closely with Finance, Trading, Marketing and Technology