Head of Medical Operations - Nottingham

TieTalent; Nottingham; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative global maritime SaaS business is seeking a dynamic Head of Medical Operations to oversee comprehensive medical services for cruise lines and commercial vessels worldwide. This pivotal role offers the chance to influence maritime healthcare delivery, ensuring high standards of medical care across global waters. You will lead a team of account managers, serve as the primary liaison between customers and medical service providers, and drive operational excellence. Join a forward-thinking organization that values work-life balance and offers flexible working arrangements.

Qualifications

• Experience in maritime medicine and the maritime industry, especially cruise lines.
• Strong operational excellence skills for measuring and improving performance.

Responsibilities

• Own and nurture the relationship with our medical services provider partner.
• Lead, motivate, and develop a high-performing team of account managers.

Skills

Maritime Medicine

Operational Excellence

People Management

Customer Relationship Management

SeaCare Software

Job description

About

Head of Medical Operations - Nottingham

Role Purpose:

Location: Ruddington, Nottinghamshire

Department: Customer

Level: Senior Manager

Working Pattern: 37.5 hours per week

Benefits: Benefits At Ideagen

DEI: DEI strategy

Salary: To be discussed at the next stage of the process. If you have questions, please feel free to reach out.

We are seeking an exceptional leader to join our global maritime SaaS business as Head of Medical Operations. In this pivotal role, you will bridge operational excellence and medical services, overseeing our comprehensive medical services management for cruise lines and commercial vessels worldwide.

As the Head of Medical Operations, you will lead our team of account managers, serve as the primary liaison between our customers, medical services provider partner, and our organization. This role offers the opportunity to influence maritime healthcare delivery, drive operational excellence, and ensure high standards of medical care across global waters. You will represent our organization in the maritime healthcare sector, address client needs, coordinate responses to medical incidents, and provide expert guidance to stakeholders.

Responsibilities

• Own and nurture the relationship with our medical services provider partner, ensuring delivery on SLAs and KPIs.
• Foster a strong, collaborative relationship with all stakeholders.
• Serve as the key liaison between our customers, partner, and organization.
• Provide overall ownership of our global clinic network.
• Ensure adherence to service level agreements across all locations.
• Lead, motivate, and develop a high-performing team of account managers.
• Apply medical and management expertise to identify and implement continuous improvements.

Skills And Experience

• Experience in maritime medicine and the maritime industry, especially cruise lines.
• Strong operational excellence skills for measuring and improving performance.
• People management experience and proven customer relationship management skills.
• Experience working as a Doctor or Nurse in the cruise industry.
• Experience using SeaCare software.

About Ideagen

Ideagen is the invisible force behind many everyday safety and quality assurance systems, from aviation to healthcare. We are a global organization with offices worldwide, including in America, Australia, Malaysia, and India, employing people in diverse and exciting roles.

What is next?

If your application meets the requirements, our Talent Acquisition team will contact you to guide you through the next steps. Please inform us if you require any reasonable adjustments during the process. We value work-life balance and welcome flexible or part-time working arrangements—please mention this during your application.

Enhance your career and make the world a safer place!

• Location: Nottingham, England

Work experience

• Healthcare

Languages

• English