Maintenance Planner

L&Q; Greater London; Híbrido; GBP 30 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Excellent pension plan (up to 6%double

28 days annual leave rising to 31 days

Westfield Health Cash Plan

Life assurance

Volunteer days (up to 21 hours)

Employee Assistance Programme

Resumo da oferta

L&Q is seeking a Complex Works Planner to join the Property & Investment Team in London or Manchester, supporting complex repairs and coordination. You will prioritise high-risk cases, manage technicians, and drive service quality with a right-first-time mindset.

Hybrid working applies (20%–40% of hours in reporting offices). Salary includes London weighted £34,381 or regional £30,386 per year, plus a comprehensive benefits package.

Qualificações

• Experience in planning, scheduling, and managing repairs or maintenance in housing or facilities.
• Understanding of complex works processes, follow-on works, and safety requirements.
• Strong organisational skills and ability to manage competing demands and deadlines.
• Excellent written and verbal communication; able to update residents and contractors; maintain records.
• Proficient in scheduling, case management, CRM, repairs, and workflow systems; familiarity with Microsoft Office.
• Commitment to customer service and inclusion considerations.

Responsabilidades

• Coordinate planning and scheduling of complex works maintenance technicians.
• Ensure residents receive excellent service and adhere to SLAs.
• Manage diaries and schedules to ensure timely completion with right-first-time.
• Coordinate and arrange follow-on works for efficient service.
• Log data and case notes on internal systems for smooth handovers.
• Prioritise and schedule emergency repairs with strong time-management.
• Monitor emails and escalate issues or risks; share information with stakeholders.

Conhecimentos

Planning

Scheduling

Work allocation

CRM systems

Microsoft Office

Excel

Outlook

Communication

Customer service

Stakeholder updates

Ferramentas

Total Mobile

Descrição da oferta de emprego

Contract Type: Permanent, Full-time, 35 hours per week

Salary: £34,381 per annum (London weighted salary) or £30,386 per annum (Regional salary)

Grade: 6

Reporting Office: London, Stratford or Manchester, Trafford

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 5th November 2026 at 11pm

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Join our Maintenance Complex Work Team at L&Q:

L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

We have an exciting opportunity for a Complex Works Planner to join our Property & Investment Team, where you will play a key role in providing high-quality planning and coordination support for Complex Works. This is an opportunity for an experienced planner to manage complex planning queues and work orders while ensuring that high-risk, complaints, disrepair, aids and adaptations, and vulnerable resident cases are prioritised.

This is a chance to play a vital role in the maintenance of homes requiring some of our most complex repairs and interventions. Your work will directly contribute to service excellence, operational efficiency, and value for money for our residents.

You will report to the Senior Customer Resolution Officer and be part of the Complex Works Spoke within the Property & Investment Team.

Your impact in the role:

• Be responsible for coordinating the planning and scheduling of Complex Works Maintenance Technicians undertaking complex repairs across the L&Q estate.
• Ensure that residents receive an excellent service and that maintenance issues are resolved in line with service level agreements (SLAs).
• Manage technicians' diaries and schedules to ensure jobs are completed in a timely manner and with a right-first-time approach.
• Coordinate and arrange follow-on works to ensure an efficient and seamless service.
• Accurately log data and case notes on internal systems to support effective communication and smooth handovers.
• Prioritise and schedule emergency repairs, demonstrating excellent organisational and time-management skills.
• Monitor emails and adhere to SLAs, escalating any issues or risks to your line manager or supervisor as appropriate.
• Share relevant information with all stakeholders in a timely and professional manner.

What you'll bring:

• Demonstrable experience of planning, scheduling, work allocation, or operational administration within repairs, maintenance, housing, property services, facilities management, or a similar customer-facing environment.
• Sound understanding of repairs, maintenance, and complex works processes, including follow-on works, access issues, contractor coordination, service standards, health and safety requirements, and the impact of delays on residents.
• Strong organisational and prioritisation skills, with the ability to manage competing demands, urgent cases, deadlines, and changing operational priorities.
• Excellent written and verbal communication skills, with the ability to provide clear updates to residents, colleagues, contractors, and stakeholders, while maintaining accurate records and system notes. Experience working with operatives, supervisors and surveyors is desirable.
• Proficient in the use of scheduling, case management, CRM, repairs, and workflow management systems, as well as Microsoft Office applications, including Outlook, Word, and Excel. Use of Total Mobile is desirable.
• Commitment to delivering excellent customer service, with an understanding of resident vulnerability, safeguarding, equality, diversity and inclusion, and the ability to adapt communication and support to meet individual needs.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.