Head of Luxury Travel Operations (Remote/Hybrid)

Jayne Peirce Travel Recruitment; Bath; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC, with home-based flexibility and optional London-office collaboration. Lead end-to-end operations, build scalable processes, and manage supplier relationships as the team scales.

The role requires 3+ years in luxury travel operations, a strong operations mindset, and excellent communication. You’ll partner with founders to drive efficiency in a fast-growing environment.

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator.
• DMC background a real bonus; strong tour operating experience equally welcome.
• Experience building or improving processes.
• Comfortable managing multiple projects simultaneously.
• Excellent written communication, warm and friendly in tone.
• Highly organised with exceptional attention to detail.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers.
• Build and standardise operating procedures, checklists and handover documentation.
• Quality-check bookings, setting the bar for accuracy and tone.
• Manage supplier relationships, keeping communication warm and prompt.
• Partner with the founders on day-to-day operations as the team grows.

Skills

Operations experience

Luxury travel

DMC background

Process improvement

Written communication

Organised

Job description

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC, with home-based flexibility and optional London-office collaboration. Lead end-to-end operations, build scalable processes, and manage supplier relationships as the team scales.

The role requires 3+ years in luxury travel operations, a strong operations mindset, and excellent communication. You’ll partner with founders to drive efficiency in a fast-growing environment.