Head of Lloyds Intermediaries

Lloyds Banking Group; West Midlands; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking a Head of Lloyds Intermediaries to lead a strategic channel launch with ~75 colleagues. This role demands deep mortgage/intermediaries knowledge, senior stakeholder influence, and a focus on sustainable growth, risk management, and excellent customer outcomes.

The position offers a hybrid work pattern with multiple UK locations. You will shape propositions, collaborate across functions, and drive industry influence in a pivotal market initiative.

Qualifications

• Exceptional knowledge of mortgages/intermediaries.
• Strategic leadership required at senior levels.
• Outstanding relationship-building and collaboration across internal teams and external bodies.
• Excellent influencing and communication skills for diverse audiences.
• Strong attention to detail, time management and organisation.

Responsibilities

• Deliver the strategy for Lloyds Intermediaries, turning priorities into clear commercial plans.
• Own sales, service and financial performance across the channel, balancing growth, profitability, risk and customer outcomes.
• Lead relationships with key broker firms, strategic partners and industry influencers.
• Represent the group at industry forums and strengthen market influence.
• Use broker, customer, market and competitor insight to identify growth opportunities and shape future propositions.
• Coordinate Product, Pricing, Risk, Operations, Marketing, Data and Technology to improve journeys and propositions.
• Lead and develop approximately 75 colleagues with an inclusive, high-performing culture and clear accountability.
• Lead transformation across the channel using data and technology partnerships to improve performance.
• Maintain a strong risk and control environment and contribute to leadership priorities.

Skills

Mortgage/Intermediaries knowledge

Strategic leadership

Supplier & collaborator management

Influencing & communication

Attention to detail

Analytical thinking

Growth mindset

Presentation skills

Job description

JOB TITLE: Head of Lloyds Intermediaries

LOCATION: Birmingham, Edinburgh, Glasgow, Halifax, Leeds or London

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We're rebooting an icon and building the future of finance!

At Lloyds Banking Group, our purpose is clear. We help Britain prosper and aim to be the best financial services provider for our customers.

This is a standout opportunity to join a high-performing team and build our intermediary strategy right from the beginning!

The role comes at a pivotal moment. It reports to the Homes Channels & Partnerships Director and leads approximately 75 colleagues. The focus is on owning the successful launch and establishment of Lloyds Intermediaries in the market, building the strength and reputation of this exciting new intermediary brand.

Success means a smooth transition for brokers and colleagues. It means influential relationships across the industry. Most importantly, it means balanced growth and excellent outcomes for brokers, customers and colleagues!

What will I be doing?

• Deliver the strategy for Lloyds Intermediaries, turning priorities into clear commercial plans.
• Own sales, service and financial performance across the channel. Balance sustainable growth, profitability, risk and customer outcomes.
• Lead relationships with key broker firms, strategic partners and industry influencers.
• Represent Lloyds Banking Group at industry forums and strengthen our market influence.
• Use broker, customer, market and competitor insight to identify growth opportunities and shape future propositions.
• Bring Product, Pricing, Risk, Operations, Marketing, Data and Technology together. Improve journeys, propositions and ways of working.
• Lead, inspire and develop approximately 75 colleagues. Create an inclusive, high-performing culture with clear accountability and strong succession.
• Lead transformation across the channel. Use data, digital capability and technology partnerships to improve performance and make it easier for brokers to do business with us.
• Maintain a strong risk and control environment. Play an active role in the Homes Channels & Partnerships leadership team and lead priorities beyond the immediate remit.

Why Lloyds Banking Group

We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.

What you'll need

• Exceptional knowledge of mortgages / Intermediaries
• Strategic Leadership: Proven ability to influence at senior levels, including writing compelling storytelling narratives to influence senior leaders
• Supplier and Collaborator Management: Outstanding relationship-building skills across internal teams, suppliers, and industry bodies
• Excellent influencing and communication skills, with confidence engaging diverse audiences.
• Outstanding attention to detail, time management, and organisational skills.
• Analytical ability to interpret complex data and turn it into actionable insights.
• A growth mindset and ambition to continuously improve.
• Confident presentation skills and communication skills

Internal Only Colleagues

There will be an Ask Me Anything Teams Call at 1pm on Wed 14 October for those who want to find out more from the hiring manager Esther Dijkstra. Please contact for the dial in details. Please note, this is for internal colleagues only.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies