Head of Lighting - Technical Manager

Encore Global; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Private healthcare after 12 months

Volunteer programme

Enhanced family leave

Perkbox and EAP

Company sick pay

Employee recognition scheme

Referral scheme

Mentoring and training

Access to state-of-the-art technology

Global presence and opportunities

Long Service Programme

Job summary

Encore in London is seeking a Head of Lighting - Technical Manager with a strong AV background for large-venue events. You will be the subject matter expert for lighting and related disciplines, overseeing pre-planning, on-site management and post-show activities while mentoring technicians and coordinating with production teams.

You will manage high-end equipment, negotiate with supply chains and drive innovation across the portfolio.

Qualifications

• BA/BS Degreed or equivalent experience.
• 5+ years of live large venue audio visual.
• 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline.
• 2+ years crew lead experience (not necessarily direct reports).
• Strong customer service skills.
• Excellent organisation skills.
• Advanced problem solving skills.
• Strong written and oral communications skills.
• Ability to travel up to 75%.

Responsibilities

• Partner with Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their discipline.
• Drive Results — Complete technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads and sub rentals.
• See the Bigger Picture — Assist other departments by recommending technology, processes and methodologies.
• Delivers World Class Service — ensure discipline meets client needs by managing production plan, budget and Encore standards.
• Set and test technical components; operate designated equipment during events.
• Provide leadership to the assigned crew and ensure health and safety compliance.
• Post-show management including final labour, time sheets, expenses, and equipment maintenance needs.
• Report back to Senior Project Managers and Project Managers with post-show feedback.
• Promote a culture of learning and coach team members.

Skills

Live AV at large venues

Customer service

Organisational skills

Problem solving

Written and oral communication

Travel readiness

Education

BA/BS degree or equivalent

Job description

Head of Lighting - Technical Manager

Uxbridge / London

£50,000-£60,000 (dependant on experience)

Your perspective:

• Private Healthcare after 12 months of continuous service
• Employee supported volunteering
• Enhanced family leave provision
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Mentoring support and training initiatives
• Access to state-of-the‑art technology
• Global presence and opportunities worldwide
• Long Service Programme

Position Overview

The Technical Manager (Head of Lighting) will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in a specific discipline such as Audio, Video, Lighting, Rigging or Power Distribution; this position must be the subject matter expert for their discipline. Sitting within the Production function, the Technical Manager manages all aspects of that discipline as it pertains to event pre‑planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble‑shoot high‑end equipment and have familiarity with major brands of audio‑visual systems and components in a large venue situation. The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the Director, Project Management or General Manager, UAE as appropriate.

Key Job Responsibilities

Event Pre-planning

• Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline.
• Drive Results - Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals.
• See the Bigger Picture - Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies.

On-site Management/Operation

• Delivers World Class Service – ensuring their discipline meets or exceeds the client’s needs by managing

the production plan, budget, and Encore production/safety standards.

• Do the Right Thing - Set and properly test technical components.
• Operate designated equipment for the event, as needed.
• Provides leadership to their assigned crew, including internal and external team members.
• At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager.

Post-show Management

• Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs.
• Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for client’s future events.

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly.

People Development (where they have direct reports)

• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
  • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
  • Manage the HR activities including selection, performance management, and learning.
  • Provide focused and continued coaching to develop the skills of team members.
  • Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.
  • Recommend team members for training opportunities, as needed.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within

scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• BA/BS Degreed or equivalent experience
• 5+ years of live large venue audio visual
• 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline
• 2+ years crew lead experience (not necessarily direct reports)
• Strong customer service skills
• Excellent organisation skills
• Advanced problem solving skills
• Strong written and oral communications skills
• Ability to travel up to 75%

Competencies

• Exceeds Customer Expectations
• Production Efficiency
• Problem Solving
• Communication
• Teamwork
• Leadership