Head of IT Operations — Hybrid Hands-On Leader

Red Dot Search; Bolton; Híbrido; GBP 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

35 hours per week

28 days holidays + birthday off + half

Contributory pension

Free on-site parking

Cycle to work scheme

Descripción de la vacante

Red Dot Search is exclusively handling the recruitment for a Head of IT Operations in Bolton. The role is hybrid, reporting to the CEO, and oversees IT operations across two Bolton sites and remote workers.

You’ll lead the service desk and infrastructure engineers, own the stability, performance and security of the group’s systems, and still contribute hands‑on on complex projects and major incidents. The ideal candidate has 5+ years in senior infrastructure engineering with leadership, strong

Formación

• 5+ years in senior infrastructure engineering with leadership experience.
• Experience leading service desk/IT operations across multiple sites.
• Hands-on Windows Server, virtualization, Microsoft 365 and networking experience.
• Proven incident, problem and change management experience.
• Security and compliance experience such as Cyber Essentials Plus, CIS Benchmarks and pen test remediation.

Responsabilidades

• Lead the service desk and infrastructure team across two Bolton sites and remote workers.
• Own the stability, performance and security of the group’s systems.
• Manage major incidents and technical escalations with reviews.
• Oversee change management, IT policy and documentation standards.
• Oversee backup, disaster recovery and business continuity planning.

Conocimientos

Leadership

IT Operations

Windows Server

Virtualization

Microsoft 365

Networking

Incident management

Change management

Security & Compliance

PowerShell scripting

AI literacy

Herramientas

Jira Service Management

Veeam

Wazuh SIEM

Mitel MiVoice

Active Directory

Descripción del empleo

Red Dot Search is exclusively handling the recruitment for a Head of IT Operations in Bolton. The role is hybrid, reporting to the CEO, and oversees IT operations across two Bolton sites and remote workers.

You’ll lead the service desk and infrastructure engineers, own the stability, performance and security of the group’s systems, and still contribute hands‑on on complex projects and major incidents. The ideal candidate has 5+ years in senior infrastructure engineering with leadership, strong