Head of IT Operations Azure

Client Server Limited; Metropolitan Borough of Solihull; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Private healthcare

30 days holiday + bank holidays

Mostly remote working

Job summary

Client Server Limited in Solihull is seeking a Head of IT Operations (Azure) to own service delivery, service transition, governance and change management across a complex technology estate in a regulated banking environment.

You will lead Azure and AWS cloud operations, define controls and operating practices, and coordinate production readiness, incident and performance management while working from home most of the time with occasional office visits to Solihull, Newcastle or London.

Qualifications

• Experience in IT Operations / Service Delivery in a regulated banking environment.
• Strong governance, change management and incident management skills.
• Proven leadership and ability to drive cloud operations across Azure and AWS.

Responsibilities

• Own service delivery, service transition and operational governance.
• Lead Azure and AWS cloud operations and supplier governance.
• Define controls and operating practices for growth in a regulated setting.

Skills

Azure expertise

Service delivery

Change management

Stakeholder communication

Leadership

Tools

AWS

Job description

Head of IT Operations (Azure) Solihull / Remote to £75k

Join a growing technology led bank as Head of IT Operations, taking ownership of service delivery, service transition, operational governance and change management across a complex technology estate.

This is not a pure infrastructure engineering or people-management role. As Head of IT Operations you'll be a key operational SME, ensuring technology services are introduced, changed and managed safely, reliably and efficiently within a regulated banking environment.

The bank has an established Azure environment supporting and integrating multiple business systems, alongside an AWS platform operated by a recently integrated business that has historically worked with a more entrepreneurial and less formal approach to technology operations. A key priority will be bringing these environments together and introducing appropriate bank grade service management, governance and controls without creating unnecessary bureaucracy or slowing delivery.

You’ll own and improve service transition into production, operational readiness and handover, change management, incident and performance management, supplier governance and cloud operations across Azure and AWS. You’ll also help define the controls, processes and operating practices needed to support continued growth within a regulated financial services environment.

Location / WFH:

You can work from home most of the time, meeting up with colleagues in either the Solihull, Newcastle or London offices once or twice a month.

About you:

• You have experience in a similar IT Operations / Service Delivery / Service Transition role within a regulated environment, banking preferred but other financial services also fine
• You have strong Service Delivery and Change Management skills
• You have a strong technical knowledge of Azure
• You're comfortable leading technical conversations and making the decisions
• You're collaborative and pragmatic with excellent communication and client facing skills

What's in it for you:

• Salary to £75k
• Private healthcare (including family cover)
• 30 days holiday + bank holidays
• Mostly remote working