Head of IT Operations Azure

Client Server Limited; West Midlands; Remote; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Pension 10%

Private healthcare

30 days holiday

Mostly remote

Job summary

Client Server Limited is seeking a Head of IT Operations to own service delivery, transition and governance across a mixed Azure/AWS estate. The role focuses on production readiness, incident management and change controls within a regulated banking environment.

You can work from home most of the time, with occasionalMeetups in Solihull, Newcastle or London offices. Strong Azure expertise and leadership skills are essential for guiding technical conversations and delivery decisions.

Qualifications

• Experience in IT Operations/Service Delivery/Service Transition within regulated environments.
• Strong Service Delivery and Change Management capabilities.
• Deep technical knowledge of Azure and cloud operations.
• Ability to lead technical discussions and make decisions, with strong communication.

Responsibilities

• Own service delivery, service transition, governance and change across the tech estate.
• Drive production readiness, incident and performance management, and supplier governance.
• Lead cloud operations across Azure and AWS and unify environments.
• Define controls and operating practices to support growth in a regulated bank.

Skills

IT Operations

Service Delivery

Service Transition

Change Management

Azure

Leadership

Communication

Client Facing

Job description

Head of IT Operations (Azure) Solihull / Remote to £75k

Join a growing technology led bank as Head of IT Operations, taking ownership of service delivery, service transition, operational governance and change management across a complex technology estate. This is not a pure infrastructure engineering or people-management role. As Head of IT Operations you'll be a key operational SME, ensuring technology services are introduced, changed and managed safely, reliably and efficiently within a regulated banking environment. The bank has an established Azure environment supporting and integrating multiple business systems, alongside an AWS platform operated by a recently integrated business that has historically worked with a more entrepreneurial and less formal approach to technology operations. A key priority will be bringing these environments together and introducing appropriate bank grade service management, governance and controls without creating unnecessary bureaucracy or slowing delivery. You'll own and improve service transition into production, operational readiness and handover, change management, incident and performance management, supplier governance and cloud operations across Azure and AWS. You'll also help define the controls, processes and operating practices needed to support continued growth within a regulated financial services environment.

Location / WFH:

You can work from home most of the time, meeting up with colleagues in either the Solihull, Newcastle or London offices once or twice a month.

About you:

• You have experience in a similar IT Operations / Service Delivery / Service Transition role within a regulated environment, banking preferred but other financial services also fine
• You have strong Service Delivery and Change Management skills
• You have a strong technical knowledge of Azure
• You're comfortable leading technical conversations and making the decisions
• You're collaborative and pragmatic with excellent communication and client facing skills

What's in it for you:

• Salary to £75k
• 10% pension contribution
• Private healthcare (including family cover)
• 30 days holiday + bank holidays
• Mostly remote working