Head of IT Operations Azure

Client Server Limited; Greater London; Remote; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Private healthcare (including family)

30 days holiday + bank holidays

Mostly remote working

Job summary

Client Server Limited is seeking a Head of IT Operations (Azure) to lead service delivery, service transition and governance across Azure and AWS in a dual-regulated banking environment. The role emphasizes production readiness, incident management and supplier governance with a focus on delivering reliable cloud operations.

You can work from home most of the time, with London office meetings once or twice a month, and you will drive bank-grade controls while guiding technical discussions and

Qualifications

• Experience in IT Operations / Service Delivery / Service Transition within a dual regulated environment (e.g. FCA/PRA).
• Strong Service Delivery and Change Management skills.
• Strong technical knowledge of Azure.
• Comfortable leading technical conversations and making decisions.
• Collaborative and pragmatic with excellent communication and client-facing skills.

Responsibilities

• Own and improve service transition into production and operational readiness.
• Oversee incident and performance management and supplier governance.
• Manage cloud operations across Azure and AWS.
• Define controls, processes and operating practices for growth in a dual-regulated environment.

Skills

Azure

Service Delivery

Change Management

Leadership

Stakeholder Communication

Job description

Head of IT Operations (Azure) Remote UK to £75k

Join a growing technology led bank as Head of IT Operations, taking ownership of service delivery, service transition, operational governance and change management across a complex technology estate.

This is not a pure infrastructure engineering or people-management role. As Head of IT Operations you'll be a key operational SME, ensuring technology services are introduced, changed and managed safely, reliably and efficiently within a regulated banking environment.

The bank has an established Azure environment supporting and integrating multiple business systems, alongside an AWS platform operated by a recently integrated business that has historically worked with a more entrepreneurial and less formal approach to technology operations. A key priority will be bringing these environments together and introducing appropriate bank grade service management, governance and controls without creating unnecessary bureaucracy or slowing delivery.

You’ll own and improve service transition into production, operational readiness and handover, change management, incident and performance management, supplier governance and cloud operations across Azure and AWS. You’ll also help define the controls, processes and operating practices needed to support continued growth within a dual regulated financial services environment.

Location / WFH:

You can work from home most of the time, meeting up with colleagues in the London office once or twice a month.

About you:

• You have experience in a similar IT Operations / Service Delivery / Service Transition role within a dual regulated environment (e.g. FCA and PRA), banking preferred but other financial services also fine
• You have strong Service Delivery and Change Management skills
• You have a strong technical knowledge of Azure
• You're comfortable leading technical conversations and making the decisions
• You're collaborative and pragmatic with excellent communication and client facing skills

What's in it for you:

• Salary to £75k
• Private healthcare (including family cover)
• 30 days holiday + bank holidays
• Mostly remote working