Head Of It Operations Azure

Client Server Limited; Greater London; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Private healthcare

30 days holiday + bank holidays

Mostly remote working

Job summary

Client Server Limited is hiring a Head of IT Operations (Azure) for a remote UK-based role with monthly london office meetups. You will own service delivery, service transition, governance and cloud operations across Azure and AWS within a regulated bank environment.

You will shape incident and change management, production handover and governance, ensuring secure, compliant operations while enabling rapid delivery of technology services.

Qualifications

• Experience in IT Operations / Service Delivery / Service Transition within a dual-regulated environment (e.g. FCA and PRA)
• Banking/financial services experience preferred but not required
• Strong communication and stakeholder engagement skills

Responsibilities

• Own and improve service transition into production and operational readiness
• Lead incident, performance and capacity management for Azure and AWS
• Oversee supplier governance and cloud operations in a regulated banking context
• Define controls, processes and operating practices to support growth while maintaining compliance

Skills

IT Operations

Service Delivery

Service Transition

Change Management

Azure

AWS

Tools

Azure

AWS

Job description

Head of IT Operations (Azure) Remote UK to £75k

Join a growing technology led bank as Head of IT Operations, taking ownership of service delivery, service transition, operational governance and change management across a complex technology estate.

This is not a pure infrastructure engineering or people-management role. As Head of IT Operations you'll be a key operational SME, ensuring technology services are introduced, changed and managed safely, reliably and efficiently within a regulated banking environment.

The bank has an established Azure environment supporting and integrating multiple business systems, alongside an AWS platform operated by a recently integrated business that has historically worked with a more entrepreneurial and less formal approach to technology operations. A key priority will be bringing these environments together and introducing appropriate bank grade service management, governance and controls without creating unnecessary bureaucracy or slowing delivery.

You'll own and improve service transition into production, operational readiness and handover, change management, incident and performance management, supplier governance and cloud operations across Azure and AWS. You'll also help define the controls, processes and operating practices needed to support continued growth within a regulated financial services environment.

Location / WFH:

You can work from home most of the time, meeting up with colleagues in the London office once or twice a month.

About you:

• You have experience in a similar IT Operations / Service Delivery / Service Transition role within a dual regulated environment (e.g. FCA and PRA), banking preferred but other financial services also fine
• You have strong Service Delivery and Change Management skills
• You have a strong technical knowledge of Azure
• You're comfortable leading technical conversations and making the decisions
• You're collaborative and pragmatic with excellent communication and client facing skills

What's in it for you:

• Salary to £75k
• Private healthcare (including family cover)
• 30 days holiday + bank holidays
• Mostly remote working

Head of IT Operations Azure • London, England