Head of IT Functional Excellence

TRIA; Greater London, Manchester; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

Car allowance

Annual bonus

Remote work

Job summary

TRIA is seeking a Head of IT Functional Excellence to lead governance, operating models and transformation across the Group Technology function, driving alignment in a federated, multi-unit organisation.

This role sits remotely with travel to London or Manchester (2 days a month). You will define target operating models, playbooks, KPIs and performance frameworks while partnering with Finance, Procurement and HR.

A competitive package includes £7,200 car allowance and a 25% annual bonus.

Qualifications

• Experience designing and implementing IT Target Operating Models.
• Proven ability to build governance playbooks and standards.
• Strong skills in capability development and performance discipline.
• Track record delivering technology transformation in complex enterprises.
• Experience navigating matrix organisations with multiple stakeholders.
• Excellent executive stakeholder management and influencing abilities.

Responsibilities

• Define and implement the IT Target Operating Model across the organisation.
• Develop common governance frameworks, standards and ways of working.
• Establish technology playbooks, operating procedures and performance frameworks.
• Create capability models, role definitions and organisational structures.
• Build KPI scorecards, reporting frameworks and measures of success.
• Lead alignment across architecture, infrastructure, cyber, applications and service management.
• Drive supplier governance, performance management and commercial effectiveness.
• Partner with Finance, Procurement, HR and business leadership teams.
• Embed a culture of continuous improvement and data-driven decision making.

Skills

IT Target Operating Model

Governance frameworks

Capability development

Performance management

Executive stakeholder management

Organisational design

Job description

Remote - 2 days per month on site in London or Manchester

£7,200 car allowance + 25% bonus

We are working with major UK engineering and technical services organisation who are undergoing a significant business and technology transformation.

Having grown through acquisition, the organisation operates across multiple business units with diverse systems, suppliers, processes and ways of working. As part of a wider transformation strategy, the business is investing heavily in creating a more joined up, scalable and efficient technology function that can support future growth, operational excellence and continued integration.

This is a unique opportunity for an experienced technology transformation leader to help shape and build the future operating model of a complex, federated organisation.

The Opportunity

Reporting into the CIO organisation, the Head of IT Functional Excellence will be responsible for driving consistency, governance, capability and operational excellence across the Group Technology function.

This role sits at the heart of a multi-year transformation programme focused on creating a more connected and effective technology organisation. You will help define how technology operates across the group, establishing the frameworks, processes and governance needed to bring alignment across multiple business units while respecting local operational needs.

Think of this as a Chief of Staff to the CIO style role with responsibility for creating structure, driving accountability and embedding best practice across the technology landscape.

Key Responsibilities

• Define and implement the IT Target Operating Model across the organisation
• Develop common governance frameworks, standards and ways of working
• Establish technology playbooks, operating procedures and performance frameworks
• Create capability models, role definitions and organisational structures
• Build KPI scorecards, reporting frameworks and measures of success
• Drive consistency and alignment across architecture, infrastructure, cyber, applications and service management functions
• Lead rationalisation and standardisation initiatives across technology services
• Improve supplier governance, performance management and commercial effectiveness
• Support sourcing strategies, managed service models and vendor optimisation initiatives
• Partner with Finance, Procurement, HR and business leadership teams to drive organisational effectiveness
• Embed a culture of continuous improvement, operational excellence and data-driven decision making

What We're Looking For

We are particularly interested in candidates who have operated within federated, multi-business unit or acquisition-led organisations, where success depends on creating alignment without removing local accountability.

• Proven experience designing and implementing IT Target Operating Models
• Experience creating governance frameworks, playbooks and technology standards
• Strong understanding of organisational design, capability development and performance management
• Track record of delivering technology transformation within complex enterprise environments
• Experience navigating matrix organisations with multiple stakeholders and competing priorities
• Strong executive stakeholder management and influencing skills
• Ability to balance strategic planning with practical execution

Why Join?

This is an opportunity to help remodel a modern technology organisation from the ground up.

You’ll play a central role in establishing the operating model, governance, capabilities and ways of working that will underpin a major multi-year transformation programme, working directly with senior technology leadership to create a more efficient, standardised and scalable technology function for the future.

This role is based remote with travel to sites in London or Manchester just 2 days per month.

They offer a very good benefits package including 25% bonus and £7,200 car allowance.