Head of Internal Communications

City Football Group; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

26 days annual leave

Private healthcare

Dental cover

Discretionary bonus

Free on-site parking

Breakfast and lunch on site

Cycle to work

City+ subscription

Job summary

City Football Group is seeking a Head of Internal Communications based in Manchester on a 12-month fixed term contract to cover maternity leave. You will lead CFG’s Internal Communications plan, advising senior leaders and building a high-performing team across CFG’s clubs and locations.

You will shape messaging, drive employee engagement, manage budgets and explore AI-enabled efficiencies while maintaining high standards of delivery and clear, audience-focused communications.

Qualifications

• Senior-level Internal Communications experience within a complex, multi-stakeholder organisation.
• Experience developing and delivering Internal Communications strategies and plans aligned to organisational and People priorities.
• Credibility and judgement to advise and influence senior leaders on complex and high-profile communications.
• Experience leading and developing a communications team, setting clear priorities and maintaining high standards of delivery.
• Excellent written, verbal and editorial communication skills, with the ability to translate complex information into clear, engaging and audience-appropriate communications.
• Knowledge of communications channels, content planning and multimedia production, including overseeing video and digital content.

Responsibilities

• Lead and deliver the CFG Internal Communications plan, aligned to business and People priorities.
• Establish a strong communications rhythm across the organisation, balancing planned activity with emerging business needs.
• Act as a trusted communications adviser to senior leaders, advising on messaging and engagement.
• Lead and develop the Internal Communications team, set priorities and oversee video and digital content.
• Lead employee listening and feedback, support CFG’s employee value proposition and brand.
• Identify opportunities to use AI and emerging technologies to improve efficiency and impact.

Skills

Senior leadership liaison

Strategic planning

Internal communications

Team leadership

Job description

Head of Internal Communications

Location: Manchester, GB

Full Time / Part Time: Full Time

Contract Type: Fixed Term (Maternity Cover)

Based in Manchester on a 12 month fixed term contract to cover maternity leave, this senior Internal Communications role will lead the function across City Football Group, connecting colleagues to our commitments, culture and ambitions.

Who We Are

Founded in 2013, City Football Group is a global football organisation with clubs, teams and businesses across the world, connected by a shared belief in the power of football and sport to bring people together.

Our People Team supports colleagues and leaders across CFG to create an inclusive, high-performing environment where people can do their best work. Internal Communications plays an important role in connecting our global workforce to CFG’s strategy, culture and everyday activity.

The Role

As Head of Internal Communications, you will lead and deliver the CFG Internal Communications plan, aligned to business and People priorities. You will establish a strong communications rhythm across the organisation, balancing planned activity with emerging business needs and ensuring communications are clear, engaging and appropriate for different employee audiences.

You will act as a trusted communications adviser to senior leaders, providing counsel on messaging, employee communications and engagement, including complex, sensitive and high-profile matters. You will lead and develop a small Internal Communications team, set priorities, maintain high standards and oversee internal video production, digital content and key employee communications.

You will also lead employee listening and feedback, support the development and activation of CFG’s employee value proposition and employee brand, manage Internal Communications spend and build strong relationships with Communications and People teams across CFG’s clubs and locations. You will identify responsible, practical opportunities to use AI and emerging technologies to improve efficiency and impact.

What You’ll Bring

Senior-level Internal Communications experience within a complex, multi-stakeholder organisation, combining strategic leadership with hands‑on delivery.

Experience developing and delivering Internal Communications strategies and plans aligned to organisational and People priorities.

Credibility and judgement to advise and influence senior leaders on complex and high‑profile communications.

Experience leading and developing a communications team, setting clear priorities and maintaining high standards of delivery.

Excellent written, verbal and editorial communication skills, with the ability to translate complex information into clear, engaging and audience‑appropriate communications.

Knowledge of communications channels, content planning and multimedia production, including overseeing video and digital content.

Why Choose Us

Working at City Football Group means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to creating an inclusive and collaborative environment where people can contribute, grow and make an impact.

As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus where applicable.

Manchester-based employees also benefit from free on‑site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs.

You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store and a free City+ subscription.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other protected characteristic.

We will screen all applicants and select candidates whose skills and experience meet our needs. We will carefully consider your application during the recruitment process and encourage you to let us know if you need any adjustments. Please contact [e-mail] if you require support.

Due to our safeguarding promise, all UK‑based CFG roles will be subject to an appropriate DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the role.