Head of internal communications

Sense; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

Sense is seeking a Head of Internal Communications to lead a strategic, inclusive programme that connects staff to its purpose. Reporting to the Chief People Officer and leading a team of three, you will shape culture across a geographically dispersed workforce, including frontline teams.

You will develop and deliver the internal comms strategy, lead the team, advise senior leaders, partner with external teams, oversee Sense Engage and Teams, and pilot digital approaches including AI to drive

Qualifications

• Significant internal communications leadership experience in a large organisation.
• Track record of engaging employees and aligning culture with strategy.
• Experience guiding communications through restructures or transformation.
• Strong stakeholder influence with senior leaders.

Responsibilities

• Develop and deliver an internal communications strategy aligned with Sense's goals, values and transformation priorities.
• Lead and develop the internal communications team, role modelling inclusive, values-led leadership.
• Advise the chief officers' group and senior leaders on internal messaging and engagement.
• Partner with the external communications and social change teams so colleagues can act as ambassadors for Sense.
• Oversee internal channels, from the Sense Engage intranet to Teams, and trial new digital approaches, including AI.
• Lead internal communications for change programmes and crisis situations.
• Champion employee voice and set KPIs to measure the reach and impact of internal communications.

Skills

Internal comms leadership

Stakeholder management

Cultural change

Crisis comms

Frontline workforce comms

Inclusive leadership

Job description

Sense is looking for a Head of Internal Communications to lead a strategic, inclusive programme that connects its people to its purpose. Reporting to the Chief People Officer and leading a team of three, you will shape culture, strengthen engagement and support organisational change across a diverse, geographically dispersed workforce, including frontline teams.

Main responsibilities:

• Develop and deliver an internal communications strategy aligned with Sense's goals, values and transformation priorities.
• Lead and develop the internal communications team, role modelling inclusive, values-led leadership.
• Advise the chief officers' group and senior leaders on internal messaging and engagement.
• Partner with the external communications and social change teams so colleagues can act as ambassadors for Sense.
• Oversee internal channels, from the Sense Engage intranet to Teams, and trial new digital approaches, including AI.
• Lead internal communications for change programmes and crisis situations.
• Champion employee voice and set KPIs to measure the reach and impact of internal communications.

Key skills and experience required:

• Significant internal communications leadership in a large, complex, values-led organisation, ideally in charity, health or social care.
• A track record of internal communications strategies that drive engagement, alignment and cultural change.
• Experience of leading communications through restructures, transformation programmes or crisis.
• Excellent stakeholder management, including influencing senior leaders and cross-functional teams.
• Experience of reaching frontline or dispersed workforces with varying levels of digital access.
• A commitment to disabled people with complex needs and Sense’s vision and values; a willingness to learn how to communicate with disabled people with complex needs and identify the barriers to their participation in all aspects of Sense’s work.

About Sense

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers: