Head of Integrated Quality & Patient Safety

Primary Care 24; Grimsby; On-site; GBP 62,000 - 72,000; Full time

Benefits offered by this job

Permanent contract

27 days annual leave

Cycle to work scheme

Blue light card

Colleague wellbeing package

Job summary

Primary Care 24 is seeking a Head of Integrated Quality Governance to lead the Patient Partnership, Safety and Learning pillar of the Nursing and Quality Strategy 2026-2029. You will drive robust governance, risk and assurance across the organisation, translating insights into measurable improvements in safety and patient experience.

You will report to senior leadership, champion a culture of openness, and ensure that patient partnership remains central to service development across NHS

Qualifications

• Degree level qualification in healthcare, quality, governance or related field and / or equivalent knowledge and experience.
• Strong knowledge of clinical governance, patient safety systems and PSIRF.
• Ability to communicate complex quality governance clearly to all staff.

Responsibilities

• Lead the delivery of the Patient Partnership, Safety and Learning pillar with a clear annual plan.
• Oversee patient safety portfolio and PSIRF implementation and review of related policies.
• Ensure incidents are triaged and learning responses implemented.
• Oversee Duty of Candour, safety alerts and learning from deaths where applicable.
• Provide leadership for patient experience, concerns and engagement, including seldom-heard communities.
• Develop proportionate involvement approaches with general practice, urgent care and community services.

Skills

Leadership

Influencing

Partnership working

Communication

Written communication

Verbal communication

Incident response

Organisational learning

Governance

Education

Healthcare governance degree

Job description

Primary Care 24 is seeking a Head of Integrated Quality Governance to lead the Patient Partnership, Safety and Learning pillar of the Nursing and Quality Strategy 2026-2029. You will drive robust governance, risk and assurance across the organisation, translating insights into measurable improvements in safety and patient experience.

You will report to senior leadership, champion a culture of openness, and ensure that patient partnership remains central to service development across NHS